Development & Community Engagement Coordinator

Job Description

Job Description

Position Summary

The Development & Community Engagement Coordinator supports the agency's fundraising, communications, volunteer engagement, and community outreach efforts. This position is responsible for donor database management, gift processing, donor communications, social media content and engagement, volunteer recruitment and coordination, and external community relations. The Coordinator serves as a key ambassador for the agency, helping to build and maintain strong relationships with volunteers, community partners, corporate groups, and the public while supporting fundraising and marketing initiatives that advance the agency's mission. 

The qualified candidate must have exceptional skills in building positive relationships with CHSofNJ staff, donors of all ages, volunteers, community partners, and other stakeholders. The individual must communicate effectively in person, by phone, and in writing, maintain a consistent professional voice across agency communications, and uphold high standards for marketing, outreach, and donor stewardship. 

About The Children’s Home Society of New Jersey (CHSofNJ)

CHSofNJ is a nonprofit organization dedicated to saving children’s lives and building healthy families. With a legacy of more than a century, we provide compassionate, culturally relevant services across maternal-child health, early childhood education, behavioral health, and social services. Our WIC program is one of the largest in the state and plays a critical role in fighting food insecurity and improving the health of vulnerable families.

Salary: $58,000 - $61,000 per year

CHSofNJ Benefits : Medical/HSA, Dental, Vision, FSA, Life/LTD, 403(b), PTO

Qualifications:

Education

• Bachelor's Degree required. 
• Preferred majors include Marketing, Communications, Public Relations, Social Media Marketing, Nonprofit Management, or related fields. 

Experience

• Minimum of two years of demonstrated experience in a professional office, nonprofit, development, communications, or community relations environment. 
• Experience with donor database management required. 
• Experience managing social media platforms and content creation preferred. 
• Experience working with volunteers, community groups, or special events preferred. 

Technical Skills

• Experience with Virtuous, DonorPerfect, Raiser's Edge, or similar fundraising platforms. 
• Advanced proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, TEAMS). 
• Experience with social media platforms including Facebook, Instagram, LinkedIn, YouTube, and related management tools. 
• Experience with Constant Contact, Canva, Adobe Creative Suite, WordPress, and/or similar marketing tools preferred. 
• Photography and videography skills are a plus. 

Additional Requirements

• Strong organizational skills with exceptional attention to detail and accuracy. 
• Ability to prioritize multiple projects and deadlines simultaneously. 
• Excellent interpersonal, written, and verbal communication skills. 
• Ability to work independently and collaboratively. 
• Ability to represent the agency professionally in community settings. 
• Flexibility to work occasional evenings and weekends for events and volunteer activities. 
• Valid driver's license and reliable transportation required; travel on agency business is required. 
• Commitment to respecting racial, ethnic, cultural, and socioeconomic diversity among clients, volunteers, donors, and staff. 

Primary Responsibilities

Donor Database Management & Donor Communications

• Enter and maintain accurate donor, volunteer, and constituent records. 
• Process gifts, pledges, in-kind donations, and gift card donations. 
• Generate acknowledgments and personalized thank-you letters for financial and in-kind contributions. 
• Process telephone and mailed credit card donations. 
• Update donor contact information and constituent records. 
• Track fundraising revenue and prepare reports for department leadership. 
• Follow up on donor inquiries and payment issues. 

Social Media & Communications

• Assist in implementing the agency's social media strategy. 
• Create and schedule engaging content for social media channels. 
• Support website updates and digital communications. 
• Capture photography and video content at agency programs and events. 
• Assist in the development of newsletters, appeals, annual reports, and marketing materials. 
• Monitor social media engagement and respond appropriately. 
• Maintain consistent agency branding and messaging across communications. 
• Assist with email marketing campaigns and database updates in Constant Contact. 
• Track and report social media performance metrics. 

Volunteer Recruitment & Engagement

• Recruit, onboard, and support individual and group volunteers. 
• Build relationships with corporate, civic, faith-based, educational, and community organizations to identify volunteer opportunities. 
• Coordinate volunteer schedules and assignments with program staff. 
• Maintain volunteer records and communication databases. 
• Ensure volunteers receive appropriate orientation and support. 
• Assist in volunteer recognition and appreciation efforts. 
• Track volunteer participation and outcomes for reporting purposes. 

Community Outreach & External Relations

• Develop and maintain relationships with community organizations, businesses, schools, foundations, and civic groups. 
• Coordinate outreach efforts to increase awareness of agency programs and services. 
• Recruit community partners and volunteer groups to support agency initiatives. 
• Organize and support agency outreach events designed to engage the community and increase visibility. 
• Staff information tables and agency exhibits at community events, conferences, fairs, and other public activities as needed. 

Events, Drives & Fundraising Support

• Assist the team with planning and executing agency fundraising and community events. 
• Support community drives and donation campaigns. 

Secondary Responsibilities

• Proofread newsletters, appeals, annual reports, program books, and other communications. 
• Assist with marketing, design, and communications projects. 
• Assist with special projects and other duties as assigned.  

The Children’s Home Society of New Jersey is an Equal Opportunity/Affirmative Action Employer M/F/D/V. We celebrate diversity and are committed to creating an inclusive environment for all employees.