Content Strategist III

Content Strategist III

Location: Remote

Duration: 6 months

Responsibilities

Plan for launch: Partner with cross functional teams to scope support content needs for upcoming feature and product launches, and build a content plan mapped to launch timelines

Audit and identify gaps: Assess existing content against each launch, identify what is missing or needs updating, and prioritise the work required to be support-ready by go-live

Write, edit, and improve: Create Help Center articles, chatbot content, and customer support responses grounded in content strategy — including content that powers Generative AI — ahead of launch

Handle confidential, pre-launch content: Draft and stage content in draft mode for launches that cannot be published until go-live due to confidentiality

Test and validate: Dogfood pre-launch features and the support chatbot to confirm content and responses are accurate before launch, iterating as needed

Track readiness and flag risk: Manage content through the Launch Readiness master and child task process, surfacing risks to launch timelines early with clear, well-documented context

Coordinate localization: Work with Localization to ensure launch content is ready across markets and within turnaround times

Ensure day-one readiness: Make sure support content is live and accurate across all user entry points at launch

Apply, maintain, and champion content standards and best practices across the team

Manage multiple concurrent launches with close attention to detail, navigating tight and frequently shifting deadlines

Raise feedback and process improvement recommendations with associated teams to continuously enhance launch readiness workflows and tooling

Minimum Qualifications

Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification)

2+ years of experience in a technical writing or content strategy role

6+ months of experience writing content for Generative AI

Demonstrated critical thinking and editorial judgment around complex, sensitive, and often confidential topics, with a track record of delivering content sets to fixed deadlines

Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps

Experience working to launch or go-live dates and coordinating with cross-functional partners to deliver on a shared timeline

Experience with content management systems (CMS) and project management tools

Preferred Qualifications

Experience preparing support or help content ahead of product or feature launches

Project management experience, including navigating ambiguity and balancing competing priorities across multiple concurrent launches

Experience partnering with Product, Product Ops, Localization, or Operations teams to deliver against a launch timeline

Familiarity with data analysis, XML editing, and AI tools

Must-Have Skills

Content strategy skills - write, edit, and improve support content, including content for Generative AI

Project management - prioritisation and coordinating content across multiple concurrent launches

Proactive, detail-oriented, and comfortable working to fixed launch dates

Previous experience working with Generative AI - MS, Google, etc. but open to any suitable profiles

Nice-to-have Skills

Experience preparing content for product or feature launches

Familiarity with localization workflows and cross-functional coordination