People Partner & People Operations Manager - Revenue & Customer Experience Functions

Job Description

Job Description

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

Why this role exists
As our first People Partner & People Operations member based in New York, you have a rare builder's opportunity. You won’t just execute an off-the-shelf playbook; instead, you will partner closely with our VP People in our headquarters in Dusseldorf/Germany to jointly architect, establish, and launch vivenu’s first People Partner role from scratch.

Acting as the trusted on-the-ground anchor for our New York and Tampa teams, you will collaborate directly with our US-& Germany-based Leaders in Sales and Customer Experience (CX). This role is perfect for a pragmatic expert who loves the duality of driving local people programs while keeping a sharp, hands-on eye on our US operational and compliance foundation.

Because we believe true people partnership and deep cultural roots are built face-to-face, this is a fully on-site role based out of our vibrant Manhattan hub. In this role, your responsibilities will include:

Functional & Cross-Border People Partnering 

• Leadership Advisory & Business Acumen: Act as the trusted, commercially-minded, go-to People Partner for our US and Germany-based Revenue and CX leaders. By understanding our business model and commercial challenges, you will help them navigate team dynamics, structure their departments to meet business goals as they scale, and equip them with the practical tools and confidence to lead independently.

• Global People Team Collaboration: Seamlessly align and collaborate with our Dusseldorf-based People Team for Germany-specific HR and legal topics, as well as with the Talent Acquisition Team to ensure a seamless, high-velocity hiring experience for all Revenue & CX hires.

• Multi-Hub Presence: While New York City is your main office anchor, you thrive on personal connection. You will maintain a regular presence at our Tampa hub to support leaders and teams on the ground, and travel periodically to our Dusseldorf/Germany headquarters to build close ties with the local German People Team and our European Revenue/CX managers.

• Program Execution: Drive the seamless, end-to-end execution of core people programs within your functions - such as our quarterly performance reviews, calibration cycles, robust talent assessment frameworks, and leadership enablement programs.

• Performance Management: Partner proactively with managers to set clear standards, identify underperformance early, and co-create actionable development plans.

• Employee Relations & Support: Serve as an empathetic, go-to people contact for US-based ICs, guiding them through HR queries, and sensitive Employee Relations topics with calm judgment and discretion.

US People Operations & Compliance (Hands-on Execution)

• Employee Lifecycle Management: Manage the complete US employee journey, executing flawless onboarding, offboarding, and transactional lifecycle changes (promotions, salary adjustments).

• Compliance: Ensure US compliance foundation, including I-9 verifications, adherence to state labor laws, and regular policy updates.

• Benefits Landscape & Administration: Continually review the benefits landscape to maintain competitive offerings while managing the day-to-day administration of employee Health and 401(k) plans. Act as the main point of contact for employees regarding health, and 401(k) questions, offering prompt guidance and resolution.

What you will need to succeed in this role:

• 7+ years of progressive HR experience, with at least 3 years in a dedicated HR Business Partner or People Partner role, ideally within a fast-paced B2B sales environment.

• Deep, hands-on knowledge of US employment law, payroll practices, and benefits administration (specifically New York and ideally Florida regulations). 

• You are highly tech-savvy and fluent in managing tools like HRIS (Rippling), ATS, Google Suite, and Notion. Crucially, you are an active AI user who confidently leverages LLMs to automate administrative friction, accelerate your daily workflows, and scale your output.

• You genuinely enjoy the duality of this role - you are as energized by a high-level org design session with a VP as you are by ensuring that internal employment documentation and payroll data updates are absolutely flawless.

• Proven track record of resolving sensitive Employee Relations matters with calm judgment and localized legal risk awareness.

• Willingness and readiness to partially accommodate European time zones to ensure seamless communication and touchpoints with stakeholders based in Germany.

• Excitement and availability for regular domestic travel within the US (to our Tampa hub) and international travel to our headquarters in Dusseldorf/Germany.

Why join vivenu?

Live Entertainment Tech

Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth

We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team

Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA

We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects

Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights

Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.