Mobile Device Fulfillment Manager

Ceresti is hiring a Mobile Device Fulfillment Manager for their Norwell, Massachusetts location. Ceresti is on a mission to reduce avoidable hospitalizations and improve care for people living with dementia while improving the lives of their families and caregivers. We envision a world in which family caregivers of people living with dementia are supported and have the knowledge, skills, and confidence to provide the best possible care for their loved ones. Ceresti is a tech-enabled dementia care provider with a differentiated model of care that improves outcomes and delivers guaranteed cost savings by including family caregivers in the care team. We offer health plans and accountable care organizations a turnkey solution for impacting a population that has limited engagement in traditional clinical programs. Our culture is rooted in agility, innovation, and collaboration. We believe that every idea—no matter how small—can spark a meaningful improvement. Together, we create solutions that make a lasting impact on the healthcare ecosystem, enabling more compassionate and cost-effective care for those who need it most. Role Summary The Mobile Device Fulfillment Manager is the on-site owner of all fulfillment operations, accountable for planning, coordinating, and overseeing tablet provisioning, shipping, and inventory management. This role sets daily priorities, manages people and process, and ensures fulfillment operations scale in a controlled, reliable way as volume increases. Key Responsibilities Operational Ownership Own end-to-end fulfillment performance, including daily throughput, accuracy, and on-time shipping Set daily and weekly fulfillment plans based on incoming demand and capacity Monitor work in progress and proactively address bottlenecks or delays Manage and direct fulfillment staff and temporary resources Assign work, set expectations, and ensure processes are followed consistently Train new team members and reinforce standard operating procedures Serve as the first point of escalation for fulfillment issues Process & Controls Establish, document, and maintain fulfillment workflows and SOPs Ensure inventory tracking is accurate and auditable at all times Implement basic operational controls to prevent errors, rework, or loss Partner with leadership and technical teams on process improvement and automation Inventory & Shipping Oversight Oversee tablet, accessory, and supply inventory levels Ensure timely and accurate shipment of devices Identify and resolve shipping exceptions and discrepancies Communication & Reporting Provide regular updates to leadership on fulfillment status, risks, and capacity Flag constraints early and recommend adjustments to demand or staffing Represent fulfillment in cross-functional conversations with enrollment, engagement, and IT Qualifications Experience managing operations, fulfillment, logistics, or device provisioning teams Proven ability to lead people and manage day-to-day execution Strong organizational and prioritization skills Comfortable operating in a fast-changing environment with incomplete systems Clear communicator with a bias toward accountability and follow-through What Success Looks Like Fulfillment operates predictably and calmly, even as volume increases Team members know their roles, priorities, and expectations Inventory and shipping data are reliable and up to date Leadership has confidence in fulfillment capacity and execution If you are interested in learning more about a career with Ceresti as a Mobile Device Fulfillment Manager, apply today! #J-18808-Ljbffr