Collections Analyst

Job Summary Clark National Accounts is looking for a full‑time Collections Analyst to join our team. In this role, you’ll engage with customers regularly through phone calls, emails, and teamwork across departments, all aimed at gathering outstanding payments. This position plays a vital role in guaranteeing that customers adhere to payment terms and conditions. Responsibilities To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Manage collection tasks for overdue invoices, employing independent judgment for optimal actions. Establish and update customer records. Reconcile customer accounts to ensure accurate payment application and billing. Suggest required modifications to customer accounts. Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives. Provide timely and professional responses to customer inquiries. Maintain and distribute reporting tools for management, offering insights into collection progress and activities. Negotiate and formalize payment plans with customers as necessary. Advocate, initiate and respond to legal measures for accounts as required, including cases involving bankruptcy. Collaborate with various team members on various transactional matters. Support additional tasks and assignments as delegated. #J-18808-Ljbffr