HR Specialist Level 3 - EMEA

About Remote People At Remote People, we're building the infrastructure to power borderless teams . By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button. If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world , apply now! We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family. Position Overview: As an HR Specialist Level 3 – EMEA, you will be the senior escalation point for complex and sensitive employee cases within our EOR service. You will take ownership of cases that Level 1 and Level 2 teams have not been able to resolve, ensuring employees and clients receive a clear, accurate, and compliant resolution. This is a hands-on and customer-facing role. You will manage cases through tickets and email, while joining calls when needed to support sensitive conversations, de-escalate concerns, and communicate clearly with employees and clients. You will also identify recurring issues, document processes and guidance, and help prevent similar escalations from happening again. Key Responsibilities: - Act as the senior escalation point for complex and sensitive employee cases across EMEA. - Own cases end-to-end when they cannot be resolved by Level 1 and Level 2 HR teams. - Manage escalations across contracts, onboarding, leave, payroll and benefits queries, employee relations, and offboarding. - Investigate issues, assess risk, identify root causes, and determine appropriate resolution paths. - Support employees and clients through tickets, email, and calls, including sensitive conversations and customer de-escalation. - Work closely with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cases.

- Keep clear and accurate documentation in ticketing and HR systems. - Identify recurring issues and document processes and guidance to help prevent the same escalations from happening again. Key Qualifications: - 4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a similar environment. - Strong multi-country EMEA HR knowledge; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred. - Proven experience independently managing complex HR escalations and sensitive employee cases. - Solid knowledge of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding. - Excellent written and spoken English, with the ability to communicate confidently and empathetically with employees and clients. - Strong judgment, investigation, problem-solving, and stakeholder-management skills. - Experience using ticketing or case-management tools such as Intercom, HubSpot, Zendesk, or similar. - Previous EOR, PEO, or global employment experience is highly preferred. What it's like working at Remote People Our service & product . We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin. Our amazing team and environment . Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent.