Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ideal for someone with hands-on experience resolving desktop, Windows, and account-related issues while delivering timely assistance through a service desk setting. The role focuses on maintaining smooth day-to-day technology operations, troubleshooting user concerns, and supporting core IT access and workstation needs.

Responsibilities:
• Respond to incoming support requests and manage service desk tickets with a focus on timely resolution and clear communication.
• Diagnose and resolve hardware, software, and operating system issues affecting desktops and end-user devices.
• Provide hands-on support for Microsoft Windows environments, including Windows 10 workstations and related user problems.
• Administer basic Active Directory tasks such as account support, password resets, and access updates.
• Troubleshoot common technical issues by identifying root causes and applying practical, user-focused solutions.
• Document incidents, resolutions, and recurring problems to support accurate tracking and knowledge sharing.
• Collaborate with internal teams when issues require escalation or additional technical coordination.• At least 2 years of experience in help desk, desktop support, or a similar end-user support role.
• Working knowledge of Active Directory for routine account and access administration.
• Hands-on experience supporting Microsoft Windows, including Microsoft Windows 10 environments.
• Ability to perform basic troubleshooting for hardware, software, and user access issues.
• Experience handling service desk tickets in a structured support environment.
• Strong communication skills with the ability to assist users clearly and professionally.
• Ability to organize tasks, manage priorities, and follow through on issue resolution.