IT Support Engineer
JConnect Infotech
IT Support Engineer
Responsibilities: Perform end-user support for desktops, laptops, tablets, mobile devices Deliver AV support and urgent troubleshooting for conference setups Provide VIP-level support and ensure prioritized resolution Execute IMAC, hardware replacements, printer troubleshooting Carry out depot tasks, device imaging, configuration, and inventory handoff Support onboarding/offboarding workflows with IT, HR, and Security Document processes, SOPs, and ticket resolutions in ServiceNow
Mandatory Locations: As applicable Experience: 6–8 years
Required Skills and Qualifications: Good understanding of endpoint devices and peripherals Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service Basic understanding of network troubleshooting Attention to detail and ability to work independently
Vacancy posted 5 days ago
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