Hybrid Customs & Logistics Account Coordinator

Responsibilities Engage and collaborate with internal and external customers to facilitate fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs). Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution. Prepare, analyze, and submit documentation to CBP and PGAs. Develop and maintain strong relationships with customer front‑line personnel. Support Account Administrators with account management activities (exception logs, special spreadsheets). Perform root‑cause analysis as directed by the Account Administrator. Research and resolve customer billing issues. Coordinate post‑entry activities on the customer’s behalf. Manage the entry verification process. Sort and assign department workload. Access client systems (external systems) as necessary. Correspond with business partners via written, phone, or e‑mail communications. Produce operational trend reports. Keep business partners apprised of the exception process. Respond to pre‑alerts as required per customer SOP. Maintain general knowledge of FedEx products and services. Perform other duties as assigned. Qualifications High school diploma or GED required. 12 months of brokerage, transportation, or customer service experience required. Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner). Ability to interact with customers, internal staff, departments, and management at all levels. Excellent verbal and written communication skills. Preferred Qualifications Work schedule: Monday to Friday, 8:00 am – 4:30 pm EST (hybrid position). Pay and Benefits Pay range: $21.14 – $29.59 per hour. Benefits: Health, vision, and dental insurance; retirement plan; tuition reimbursement. Recruitment Policies FedEx Logistics is an Equal Opportunity Employer including Veterans and individuals with disabilities. We consider qualified applicants with criminal histories in compliance with the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles. Wage history will not be used to determine wages, in accordance with Philadelphia Ordinance No. 160840. Additional Information Paid training provided. #J-18808-Ljbffr FedEx Logistics