Customer Service Representative

divh2Customer Service Representative/h2pSeeking a full-time CSR for a fast paced office 8 am-5pm. As the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines. A successful CSR will possess tenacity and thrives in a fast-paced environment. This position, in combination with the nature of this business, require the ability to juggle multiple critical requests and react with appropriate urgency to situations that require quick turnaround and take effective action without knowing the entire picture./ph3Job Responsibilities/h3ulliUnderstanding of the claims flow process Water Mitigation, Mold, Fire, Content and other Environmental work/liliManages data entry for each claim from First Notice of Loss through to completion of job in the CRM system/liliDaily review of compliance tasks and all job tasks are completed on time/liliMonitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times/liliEnsure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call/liliCreates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards/liliManages Customer Service issues and complaints, documenting actions and resolution/liliUnderstanding of all company cycle times and SLAs required for each job and phase/liliClient Care Calls ensure constant, often daily, communication with the customer, may communicate with adjuster/liliEnsure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required/liliMay be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate/li/ulh3Job Requirements/h3ulliHigh school diploma/GED required/liliIICRC Certifications preferred but not required: WTR, ASD, OCT, STC/liliExceptional Customer Service working in a team environment utilizing meticulous attention to detail and the ability to prioritize tasks/liliExperience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required/liliPersonal time management and organizational skills/liliStrong verbal and written communication skills/liliDependable and adaptable to operate within a fast-paced work environment/liliAbility to manage highly confidential information/liliStrong problem-solving skills/liliProficient at using Microsoft Office, Outlook, CRM software/liliExperience with customer interaction and conflict resolution/li/ulpCompensation: $20.00 - $26.00 per hour/ppBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, youll be part of a talented network of employees with a shared vision./ppOur environment is a diverse community where successful people work together to achieve common goals./ppThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC./p/div