Meeting & Events Sr Coordinator - Chicago, IL

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience"

About the Role:
The Sr. Meeting & Events Coordinator is at the forefront of delivering a positive meeting and events experience as a cultural ambassador and service leader.


In this role, you would be the customer service provider for meeting and events. Daily duties would include tasks like: moving, setting up and striking furniture, décor, removable walls, and event equipment.


Events support ranging from internal meetings to high-level events that may include VIP guests, senior level executives, and press. Meeting & Events Technicians must be able to act independently on event sites with limited supervision while maintaining a professional attitude.


This role is based in one of our client's offices in the Silicon Valley and will require travel between multiple offices.


What You'll Do:

• Assist with logistics, coordination and day-of execution of meetings, conferences and events. Creates a hospitable environment for attendees, event owners, and vendors. .
• Perform daily meeting and conference room turnover and/or midday room refresh, reconfigurations and resets for indoor and outdoor spaces.
• Responsible for post event storage and inventory of tables and chairs.
• Provides coordination and support for delivery of Workplace Services.

• Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Supported Employment, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.
• Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issue visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
• Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
• Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
• Curates and administers of the Host platform and client materials customized to meet the full Host experience. Ensures client and company materials comply with client and company brand guidelines.
• Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.
• Collaborates with vendors employees who provide services and goods.
• Delivers orientations, such as tours of facility, how to submit a workorder, where supplies are kept and ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.
• Assists in the completion of the Service Business Continuity plan.
• May support coordination of moves, adds, and changes (MAC).
• Performs other duties as assigned.

What you'll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED or equivalent experience required.

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Meeting & Events Sr Coordinator position is $59,000 annually and the maximum salary for the Meeting & Events Sr Coordinator position is $64,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).


Host


Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.


Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.


The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more