Specimen Processing - Specimen Technician

Title: Specimen Technician
Location: Irving TX 75063
Duration: 3+months
Shift: M-F: 11pm-730am CST

Summar y
Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and
follow up with complex customer issues. Act as a liaison between internal and external customers and
Referral vendors.

Duties and Responsibilities
* Retrieve, sort and process specimens for shipment to referral laboratories.
* Ensure sample quality and accuracy. Identify problems with specimen types, missing
information, incorrect temperature, quantity not sufficient, etc.
* Prepare specimens and packages for shipment ensuring they are prepared according to
IATA regulations.
* Responsible for filing departmental documents.
* Handle all customer inquiries regarding reporting of results, service failures and other quality
issues to provide customer satisfaction.
* Report laboratory results using established protocols.
* Contact clients to resolve routine or medical/technical matters related to patient testing
and result reporting using established protocols.
* Perform investigations and provide resolution to complex Referral Testing issues.
* Research test availability using established protocol for selecting a referral vendor.
* Assist Client Services, Customers and Sales by effectively answering questions and
responding to concerns in a timely manner.
* Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of
notification. Document thoroughly; elevate issues of concern to supervisor.
* Identify and escalate Reportable Quality incidents to supervisors.
* Maintain work area in a safe, functional and sanitary condition.
* Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
* Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work
practice controls as directed by management.
* Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience :
Minimum one (1) to two (2) years clinical laboratory experience.

Preferred Work Experience:
Customer service and/or medical background preferred.

Physical and Mental Requirements:
* The normal performance of duties may require lifting and carrying objects: Objects 1 to 10
pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried
occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50
pounds are not to be lifted or carried without assistance.
* Ability to stand and work at the bench for long periods of time.
* Frequent walking and/or standing.

Knowledge:
* Basic understanding of the operations of Client Services and Specimen Processing.
* Thorough understanding of Referral Testing.
* Basic medical terminology applicable to clinical laboratory.
Skills:
* Must be detail-oriented, have the ability to work independently, establish work priorities and
to handle several tasks simultaneously for maximum department efficiency.
* Demonstrate strong independent problem-solving skills.
* Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers and clients.
* Communication skills necessary to handle telephone inquiries from clients and vendors.
* Ability to deal with patient and client information in a confidential manner.
* Good data entry skills required.
* Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems

Education Requirements:
High School Diploma or equivalent - REQUIRED
Work Environment:
Required to handle biological samples and potentially hazardous chemicals.