Patient Access Professional I

Job Summary Location: Methodist Hospital Address: 8303 Dodge St., Omaha, NE Work Schedule: Mon - Fri, 8:30am to 5:00pm Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections as appropriate. Makes referrals to financial counselors as necessary. Provides a high level of customer service in accordance with the mission and vision of the organization. The Patient Access Professional follows EMTALA guidelines when registering patients in the Emergency Department. Responsibilities Greets patients professionally and uses triage guidelines to alert clinical team members of urgent situations. Follows EMTALA guidelines when registering patients in the Emergency Department. Follows the Code Triage Process as defined by clinical staff. Effectively handles anxious and agitated patients in a calm, professional manner. Verbally de‑escalates upset patients or family members. Performs registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct per policies and procedures. Collects patient identification information to create a “quick registration.” Notifies triage clinical team of patient arrival and chief complaint. Collaborates with the clinical team after EMTALA stabilization to complete bedside registration. Collects and updates patient demographic information and photo IDs in the electronic registration record. Verifies insurance eligibility using electronic work queues and scans insurance cards into the registration record. Completes Medicare Secondary Payer questionnaire and other payer‑specific documents as required. Reviews and signs admission paperwork with patient or representative. Utilizes translation services as needed to ensure accurate data collection. Provides patients and representatives with copies of all signed documents. Advise patients of financial responsibility in a respectful manner and performs point‑of‑service collections per policy. Communicates patient financial responsibility and reviews financial estimates and liability waivers. Attempts collection of co‑pays or other patient financial responsibilities on all encounters, documenting attempts and reasons for failure; meets or exceeds POS collection goals. Processes and manages payments/collections securely in accordance with policy and notifies supervisors of any cash discrepancies. Refers patients to the Patient Financial Counselors when appropriate. Qualifications High school diploma, GED, or equivalent preferred. Previous health‑care registration, customer service, insurance, or billing experience required. Medical terminology knowledge preferred. Ability to provide transportation to other campus locations within a reasonable timeframe. American Heart Associate or American Red Cross Basic Life Support (BLS) certification preferred. Knowledge of phone etiquette and some medical terminology. Strong computer skills and ability to use Outlook, Word, Excel, scanners, and copiers. Basic mathematics skills for collections calculations. Strong attention to detail and independent work ethic. Excellent interpersonal skills, able to relate to patients and coworkers courteously and helpfully. Ability to transport or escort patients, guests, and family members via stairs, elevators, or ramps. Ability to communicate through a glass barrier. Physical Requirements Medium work: Exert up to 50 pounds of force. Occasional balancing, carrying, crouching, and other light physical activities as listed in the original description. Job Hazards Non‑related chemical agents such as latex, and equipment or machinery risks. Occasional exposure to biological agents, noise, temperature changes, lighting, wet floors, and sharps. EEO Statement Nebraska Methodist Health System is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. #J-18808-Ljbffr Nebraska Methodist Health System