Client Technologies Technician Intermediate

Interview: Onsite / Virtual Job type: Onsite Required Qualifications A bachelor's or master's degree from an accredited college or university in Computer Science, Information Systems, or another related field, or four (4) years of equivalent work experience. One (1) or more years of experience in a help desk or IT support role. One (1) or more years of experience troubleshooting logins, software, hardware, mobile devices, and network-related support calls. One (1) or more years of experience using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues. One (1) or more years of experience supporting Windows operating systems, Microsoft Office 365, and common desktop applications. Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices. Experience installing, maintaining, and supporting third‑party applications. Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop). Strong verbal and written communication skills. Excellent customer service orientation and problem‑solving ability. NOTE: The selected Candidate must successfully complete a Level II Background Check. Preferred Qualifications Experience supporting computers in a criminal justice environment. Experience working in a technical call center environment. Experience in Active Directory for account management and password resets. Certifications such as CompTIA A+, Network+, or equivalent. Experience documenting solutions in a knowledge base or internal wiki. Scope of Work / Job Characteristics Provide Tier 1 software, hardware, and network‑related support. Use documented procedures and checklists to assist end users with technical issues. Use a ticket tracking system to log end‑user information and a description of the issue. Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users. Escalate problems to Tier 2 technical support. Communicate with the end users regarding the status of the resolution. #J-18808-Ljbffr Tech Army