DPS Service Employee - IT

Salary : $34,129.05 - $54,573.58 Annually
Location : Phoenix, AZ
Job Type: Full-time
Job Number: 18002-26-04
Division: Technical Services Division
Bureau: Information Technology
Opening Date: 06/19/2026
Closing Date: 6/28/2026 11:59 PM Arizona


Summary Statement


The IT DPS Service Employee in the Information Management Bureau (IMB) is a full-time, entry-level position in computer network operations. The current vacancies are for the graveyard shift 11pm - 7am. The position is designed to equip the incumbent with the skills, training, and experience necessary to potentially advance to the role of Computer Network Help Desk Operator. Promotion to this role may be achieved after satisfactory performance during a one-year period and successful completion of the Computer Network Help Desk Operator examination process. This classification is designated as uncovered . Incumbent serves at the pleasure of the Director of the Arizona Department of Public Safety.


The Service Employee is responsible for computer network operations, including managing a large-scale, systems-oriented electronic digital computer and its peripheral equipment. Additional duties may be assigned. We invite you to apply for this exciting opportunity to join a team, receive training, and have opportunities for promotion and advancement.
If you have a disability which may require a reasonable accommodation, please notify in writing.

Essential Functions (not intended to be all inclusive)


Under direct supervision, the incumbent provides technical support by leveraging a broad understanding of computer systems, products, and services. Responsibilities include maintaining IT service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. The role involves work of average to above-average difficulty and includes related duties as assigned.

• Technical Support : Provides technical support across various areas, including Help Desk, Internet, PC/Desktop systems, web, computer operations, and mobile devices (iPhone, Android, etc.).
• User Satisfaction: Ensures user satisfaction by diagnosing and resolving issues promptly. Identifies, researches, isolates, and resolves complex technical problems, escalating issues requiring further attention to the appropriate personnel.
• Vendor Coordinatio n: Reports problems to vendor service representatives during outages to ensure timely correction action and quick restoration of system services.
• Communication: Communicates with customers both orally and in writing regarding procedures for renewing passwords and resetting equipment (e.g., modems, controllers, terminals, printers, etc.). Ensures that special instructions and unresolved hardware/software issues are conveyed during shift changes.
• Network Operations : Operates computer network equipment to ensure continuous system availability to customers, providing criminal justice information to local, state, and federal law enforcement agencies.
• System Monitoring: Observes and interprets computer and network system messages to ensure timely responses to computer commands and swift resolution of system issues caused by hardware, software, or power failures.
• Resource Allocation: Monitors the Criminal Justice Information System to ensure efficient use and allocation of computer resources, maintain satisfactory response times, provide timely information to law enforcement agencies, and ensure police officer safety.
Knowledge, Skills, and Abilities Required


KNOWLEDGE OF:
• Principles, capabilities, and operation of modern data processing systems and software.
• Basic computer components (e.g., memory, disk storage, tapes, terminals, printers, etc.).
• Basic data communications terminology.

ABILITY TO:
• Perform detailed keyboard work with a high degree of accuracy.
• Follow detailed verbal and written instructions.
• Establish and maintain cooperative relations with customers, vendors, and other personnel.
• Communicate effectively, both orally and in writing.
• Apply problem-solving techniques and adopt appropriate courses of action.
• Complete work activities using established procedures and guidelines.
• Operate computer/network equipment (e.g., line monitors, terminals, consoles, etc.).
• Read and interpret technical reference manuals to resolve computer/network problems.
• Provide remote assistance.
• Access and reset passwords in a server environment.
Minimum Qualifications

MINIMUM QUALIFICATIONS:
Requires a high school diploma or equivalent. Any combination of education, training, or experience which provides a general knowledge of computer or data processing concepts.

ADDITIONAL REQUIREMENTS:
• Excellent customer service etiquette.
• Availability to work any shift.
• General IT knowledge.
• Basic troubleshooting skills.
• Ability to thrive in both team and individual settings.
• Adaptability to a changing environment.
• Work in a fast-paced, call center environment.

FLSA Status: Non-Exempt
A summary of the Arizona Department of Public Safety Benefits is linked
01


I have read, understand, and agree to the requirements associated with this classification.

• Yes
• No

02


Do you currently possess a high school diploma, General Equivalency Diploma (GED), or equivalent?

• Yes
• No

03


Do you have a general knowledge of computer or data processing concepts?

• Yes
• No

04


Please describe any education, training, or experience you have in the area of computer or data processing concepts. Please be specific.
05


I understand the current vacancies are for the graveyard shift working 11pm - 7am.

• Yes, I understand and am willing to work the graveyard shift.
• No, I'm not interested in the graveyard shift.

06


DPS Guidelines for Tattoos, Body Art, and Body Alterations include but are not limited to the following:• Tattoos, body art, and body alterations on exposed areas of the head, face, tongue, mouth, teeth, neck, and chest, are prohibited.• Tattoos on the face are prohibited, except for cosmetic tattoos correcting medical conditions or permanent facial makeup that adheres to grooming standards.I understand, if employed by the Department of Public Safety, I will need to meet the standards above.

• Yes
• No

07


Are you legally entitled to work in the United States?

• Yes
• No

08


Have you ever been convicted of a felony or an offense which would be a felony if committed in the state of Arizona?

• Yes
• No

09


I understand if selected for a position, I will take a polygraph and answer questions regarding my background including any past drug use. Providing untruthful or misleading answers will result in disqualification. I certify the responses I provide to the following questions regarding my prior drug use will be true and accurate to the best of my recollection.

• Yes
• No

10


Have you ever sold, produced, cultivated, or transported marijuana, or any other drug, for sale?

• Yes
• No

11


Please select the option below which details your marijuana usage, (e.g., THC extracts, cannabis, hashish, marijuana extracts, or marijuana edibles) legally or illegally, within the last six (6) months .

• None
• 1 - 5 times
• 6 - 15 times
• 16 - 25 times
• 26 - 35 times
• 35 to 50 times

12


Please select the option which describes you usage of any dangerous drug, illegal narcotic or vaporous substance NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony within the last seven (7) years . (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• More than 8 times

13


Please select the option which describes you usage of any dangerous drug, illegal narcotic or vaporous substance NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony since turning 21 years of age . (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• More than 8 times

14


Please select the option which describes you usage of any dangerous drug, illegal narcotic or vaporous substance NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony during your lifetime . (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• More than 8 times

15


Please select the option below which details any Adderall or similar drug usage within the last three (3) years NOT prescribed by a physician for the purpose of treating a medical condition.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

16


Please select the option below which details any steroid or similar drug usage within the last three (3) years NOT prescribed by a physician for the purpose of treating a medical condition.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

17


Please select the option below which details your heroin usage over your lifetime.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

Required Question