Customer Service Associate - Full-Time

Kelley’s Market | Old Sauk
633 Junction Rd, Madison, WI 53717

Pay: $15–$18 per hour
Job Type: Full-time, Part-time

Shift Differential: Additional $3 per hour for hours worked between 2 p.m. and 11:30 p.m.

Weekend Differential: Additional $3 per hour for hours worked Saturday or Sunday.

Your next opportunity is right around the corner.

Kelley’s Market is hiring Retail Sales Associates to help customers and keep our convenience store running smoothly. In this hands-on role, you’ll provide friendly customer service, handle cashier transactions, stock shelves and coolers, and help maintain a clean, welcoming store.

From someone’s first coffee of the morning to their last stop on the way home, you’ll be part of the team that makes everyday stops a better experience.

What You’ll Do

Help Our Customers

• Welcome customers and provide friendly, efficient service.
• Operate the cash register and point-of-sale system, process purchases and refunds, and handle cash accurately.
• Answer questions about products, prices, and promotions.

Keep the Store Ready

• Stock and organize shelves, coolers, freezers, and merchandise displays.
• Keep the sales floor, restrooms, and exterior areas clean, including fuel pumps and the car wash where applicable.
• Maintain clean, stocked Kelley’s Café food and beverage areas and follow food safety procedures.

Support Your Team

• Complete shift paperwork and assist with cash and safe reconciliation.
• Follow safety, security, and cash-handling procedures.
• Communicate customer concerns, equipment problems, and other issues to store leadership.
• Work with your team to keep daily store operations running smoothly.

What We Offer

Pay

• $15–$18 per hour, based on relevant experience, knowledge, skills, education, and certifications.
• An additional $3 per hour for eligible evening, overnight, and weekend hours. Differential hours vary by location.

Health and Financial Benefits

• Medical and dental coverage through BlueCross.
• Vision coverage through EyeMed.
• Flexible Spending Account (FSA).
• Voluntary life and accidental death and dismemberment insurance.
• Voluntary short-term disability coverage.
• 401(k) retirement plan.

Time Off and Additional Perks

• Vacation time.
• Personal time.
• Six paid holidays.
• Opportunities for advancement within Kelley’s Market.

Benefit eligibility and waiting periods vary based on the benefit, position, hours worked, and length of employment. Ask your hiring manager for details.

About Kelley’s Market

Kelley’s Market is part of Kelley Williamson Company, a family-owned business serving Northern Illinois and Southern Wisconsin since 1926. Our team helps customers fuel up, grab their everyday essentials, and get on with their day, with friendly service that keeps them coming back.

Ready to join the team? Apply today.

What You’ll Need

• Be at least 21 years old.
• Provide friendly, dependable customer service in a busy retail environment.
• Communicate clearly and work effectively with team members and store leadership.
• Use basic math skills to handle cash and process transactions accurately.
• Be available to work flexible hours, including evenings, weekends, and holidays.
• Stand for extended periods, frequently lift up to 30 pounds, and occasionally lift up to 50 pounds.
• Work in coolers, freezers, and outdoor conditions.
• Obtain an alcohol sales operator license where required.

Helpful Experience

• Previous work in retail, a convenience store, or a gas station.
• Experience as a cashier or in another customer service role.
• Experience handling cash or completing shift reports.

Previous experience is preferred, not required.

Compensation details: 15-18 Hourly Wage

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