Operations Coordinator
THE EMERGENCY VEHICLE TECHNICIAN CERTIFICATION COMMISSION
Job Description
Job Description
Benefits:
- Retirement
- Dental & Vision
- Health insurance
- Paid time off
- Execute and track exam-cycle logistics (as assigned) end-to-end, including preparation, shipping coordination, confirmations, and issue follow-up.
- Execute scoring workflow and results distribution with accuracy checks, recordkeeping, and deadline adherence.
- Provide customer service coverage for phones, general email, and mail, including issue triage and escalation.
- Process level entries and certificates accurately and timely.
- Manage order fulfillment end-to-end.
- Complete registration entry and payment processing, including accurate recordkeeping.
- Support Validation Conference preparation and logistics.
- Maintain office organization and assist with office operations under the supervision of the Operations Manager.
- Coordinate social media as assigned.
- Provide additional operational support for the Manager (Executive) and Operations Manager as needed.
- High school diploma or GED.
- Attention to detail and ability to follow documented procedures.
- Strong customer service, communication, and listening skills.
- Comfort with spreadsheets and databases; willingness to learn new systems.
- Ability to handle sensitive customer and financial data with confidentiality.
- Associate’s degree or relevant experience.
- Experience in office administration, operations coordination, customer service, certification/testing administration, or a related support role.
Vacancy posted 28 days ago
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