Medical Call Center Agent (Remote)- $16/hr

$16 per hour

RemX

Remote job

Job Description

A fast‐paced healthcare support team is hiring Outreach Agents to assist with medical record retrieval from provider offices. This role is ideal for candidates with strong call center experience, excellent attention to detail, and the ability to meet hourly and daily production goals.

Position Overview

Outreach Agents make and receive calls to provider offices to request medical charts needed for insurance review. This is a remote, full‐time position requiring a quiet workspace, reliable internet, and strict adherence to productivity and quality standards.

Job details

Pay: $16.00/hr. Weekly pay, full time
Training and Production schedule: 8:00 AM – 4:30 PM CST Monday-Friday
Equipment: Shipped directly to your home

**MUST BE LOCAL TO HOUSTON AND OR DALLAS, TEXAS**

Key Responsibilities

Perform outbound calls to provider offices to obtain medical charts
Review notes and follow established procedures before each call
Secure commitments from providers to submit required medical records
Toggle between multiple systems and screens efficiently
Maintain accuracy in call dispositioning and documentation
Follow all SOPs, security protocols, and telecommuting policies
Meet utilization, quality, schedule, and attendance KPIs

Requirements

Must have 1 year or more of RECENT call center or high‐volume data entry experience.
Ability to meet hourly/daily KPIs
Have access to a computer/laptop to complete and pass the Computer Assessments
Internet Speed: 25 Mbps download / 10 Mbps upload
Must be able to complete and pass an in‐person drug screen

APPLY NOW!

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Vacancy posted 6 days ago

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