Operations Manager

District Operations Manager – Valet Trash ServicesLocation: Raleigh/Durham, NC Employment: Full-time, W-2 | Biweekly pay Compensation: $55,000 base salary plus a $5,000 annual performance-based bonus opportunity Company vehicle provided, with work-related fuel and maintenance coveredLead a team. Build your district.Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide. Our team of more than 700 employees serves over 175,000 apartment homes each night.We're looking for a hands-on leader to manage the people, service quality, and client relationships within an assigned district. If you've supervised hourly teams, handled call-offs, coached employees, and stepped in to get the job done, your experience could translate well to CCS.This is an opportunity to move into broader responsibility across multiple communities with a growing, founder-led company.Understand the role and scheduleThis position combines evening field leadership with daytime recruiting, administrative work, and client communication.Peak operating hours are 6 p.m. to midnight. Evening and weekend availability is essential. Service operates seven days a week across our communities.You will regularly travel between properties to support employees, inspect service, and resolve issues. Travel to neighboring markets may also be required.You are responsible for arranging coverage when employees call off or fail to arrive. When other coverage options are exhausted, you must personally cover the route.The fieldwork is physical. It includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors.Daytime flexibility depends on completing your responsibilities and meeting operational needs. Recruiting, payroll, client communication, and team support still require daytime attention.Service or staffing issues may require work beyond typical operating hours. This role requires full-time commitment and cannot be performed alongside another full-time job.What you'll doBuild and support a dependable teamRecruit, hire, onboard, and train part-time trash collection employees.Set clear expectations for attendance, safety, service quality, and communication.Coach employees, recognize strong performance, and address issues promptly.Build backup coverage plans and keep staffing needs ahead of service demand.Own nightly service executionConfirm staffing and respond quickly to call-offs, no-shows, and service interruptions.Visit communities, conduct employee and service audits, and follow through on corrections.Help employees troubleshoot onsite issues and personally assist with collection when needed.Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.Manage client relationships and district administrationCommunicate professionally with property managers and follow through on concerns.Maintain accurate payroll, service reports, and employee documentation.Use company systems to track service, review documentation, and identify recurring problems.Coordinate new community launches, including staffing, equipment distribution, and resident information.Experience that translates wellValet trash or other field servicesCommercial cleaning or janitorial operationsSecurity operationsParking or valet servicesHotels or housekeepingRestaurants or quick-service operationsStaffing or branch operationsApartment maintenanceExperience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable. Previous valet trash experience is helpful, but leaders from related industries are encouraged to apply.What helps you succeedYou lead by example and are willing to perform the work you ask others to do.You build relationships while holding people accountable.You stay organized across multiple locations and competing priorities.You communicate early, solve problems calmly, and follow through.You are comfortable using mobile apps and basic computer systems for reporting, scheduling, and payroll.You can meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.Compensation and benefits$55,000 annual base salary, paid biweekly$5,000 annual performance-based bonus opportunity, paid quarterly based on performanceCompany vehicle for work-related use, with fuel and maintenance coveredCompany-sponsored health insurance available for you and your family401(k) matching: 4% match on the first 5% contributed after 12 monthsFlexibility in organizing daytime work around completed responsibilities and operational needsOpportunities for increased responsibility and advancement as CCS expandsSee the work before you acceptOur hiring process includes an onsite work preview so you can see the service environment, understand the physical demands, and ask questions about the schedule and day-to-day responsibilities before accepting an offer.If you're ready to build a reliable team, take ownership of a district, and lead from the front, apply today. If you want to standout send a 1-2 minute video of yourself explaining why you are the best fit to: View email address on click.appcast.io Concierge Services is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.