Roadside Assistance Technician/Tow Driver

Roadside Assistance TechnicianYou are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a "home away from home". Continue reading to see what our Roadside Assistance Technician opportunities are all about!A day-in-the-life of a Roadside Assistance TechnicianAs a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians "Everyday Heroes". Why, you might ask? Well, it's simple. They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives.In this role, you will have the opportunity to:Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.Utilize GPS and maps to locate member breakdown locations.Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires.Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.Ensure 100% member satisfaction by providing excellent customer serviceOffer value to members through On-the-Go Tow or battery tests / salesProvide support at special events such as parades, travel shows, Car Care or Public Relations eventsHow we reward our employees:In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:Hourly rates starting at $21.50 for Florida. Pay rate will be determined based on experience and may exceed starting rate.Overtime earning potential at time and a half the hourly wage.Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am$1,000 sign on bonus; split payout at 90 and 180 days of employment$250 Quarterly Perfect Attendance bonusFully paid trainingMedical, dental and vision benefits401k with employer matchPaid parental leave and adoption assistancePaid Time Off (PTO), company paid holidays, CEO days and floating holidayPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program and other professional development opportunitiesAAA MembershipDiscounts, perks, rewards and much moreWe are looking for candidates who:Have a high school diploma or equivalent and a valid driver's licenseAre 21 years of age or olderPossess a valid state driver's license with minimal driving infractions / incidents. If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is requiredWill likely be required to work evenings and weekends, however schedules will change in the future based on seniority and productivity.Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable dutiesExhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectationsHave the ability to lift materials weighing up to seventy-five (75) poundsAre able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)Preferred Qualifications:Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tiresHave prior tow truck driver or roadside service experienceCan safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experienceWork EnvironmentProvides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature-controlled office environment.Interested in learning more? Apply Today!