Customer Service Representative Full Time

Customer Service Representative

The Customer Service Representative at American Leak Detection of St. Michael, MN is responsible for answering customer questions, preparing work authorizations, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Minnesota area.

Core Responsibilities:

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Preparing and sending work authorizations
• Dispatch, routing, and scheduling of jobs for our technicians
• Shift: 8 hour daytime shift, full-time 8am-5pm
• Availability: General workday is Monday through Friday, occasional overtime availability

Qualifications:

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Experience using Salesforce- a plus but not required
• Experience in the plumbing, restoration, or construction industries- a plus but not required

About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 50+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.