Director Engineering

Director Engineering Location: Salt Lake City, UT – This is NOT a remote role, candidate MUST work in our SLC, UT location. The Director of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market, building bridges across the organization. This role directs the development, testing, delivery, and support of cloud-based contact center solutions and applications, including resource scheduling and delivery milestones, overall product quality, system capacity planning, and support across the inContact platform. It also drives the evolution of inContact standards, tools, and methodologies, mentoring and leading one or more groups within the engineering organization to model leading behavior. The primary responsibility of this position is to lead the growth, quality, and efficiency of the Engineering team while developing team members into great leaders. The Director of Engineering is responsible for developing and managing the Engineering team and will be measured on performance against short‑term and long‑term goals. Typical Day Provides leadership in design, delivery, and support of inContact software and platforms Provides leadership in management and leadership behaviors, including senior level communication skills aligned with the inContact 4E leadership model Develops programs, policies, and procedures that assure consistent and replicable development methods Creates and monitors policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to ensure alignment with overall architecture Participates in project scope, schedule, and cost reviews Understands product capabilities and limitations Identifies and implements ways to improve and promote quality and demonstrates accuracy and thoroughness Establishes working relationships with external technology vendors Integrates customer requirements through the engineering effort for championing next‑generation products Quickly gains an understanding of the company’s technology and markets, establishing self as a credible leader Responsible for new product software development and quality Maintains software/bug fixes Manages release scheduling Keeps abreast of new technologies and demonstrates knowledge and experience in various technologies Manages 3rd‑party consulting partners implementing products Prepares and submits weekly project status reports; prepares monthly reports outlining team assignments and/or changes, project status changes, and forecasted project timelines Provides leadership to individuals on team(s) through coaching, feedback, development goals, and performance management Prioritizes employee career development to grow inContact’s internal pipeline of leadership talent Prioritizes, assigns, and manages department activities and projects in accordance with the department’s goals and objectives; adjusts hours of work, priorities, and staff assignments to ensure efficient operation based on workload Responsible for recruiting, hiring, and terminating for the department Required Qualifications Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required Master’s degree in Computer Science or Business Management preferred Relevant certifications and other indications of valuing continuing education 12+ years experience with operating systems, development tools, and development methodologies including Java, C#, Scala, Python, NodeJS, and modern horizontal scaling technologies from AWS, Azure, Apache, among others 8+ years of individual contributor software development experience 6+ years management experience in a fast‑growing software environment with proven ability to lead and engage co‑located software development and QA teams on multiple projects Ability to generate ideas, work with deadlines, and complete projects on time and within budget Proven ability to establish and drive processes and procedures with quantifiable metrics to measure success and effectiveness of the development organization Proven history of upgrading and retaining outstanding talent through recognized people leadership skills Proven history of delivering on deadlines/releases without compromising quality Proven history of successfully establishing and managing cost‑effective vendor resources Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation Development experience with Web Services and related technologies Experience with Agile software development and SCRUM methodologies Proven track record of delivering high‑quality software products Solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services; understanding of standard engineering processes and software development methodologies Experience coordinating the work and competencies of software staff within functional project groups Ability to work cross‑functionally and as a team with other executive committee members Strong verbal and written communication skills Ability to communicate effectively with different business units about technology and processes using plain terms and descriptions Experience Preferred Experience building horizontally scalable solutions leveraging containers, microservices, Big Data technologies, and related technologies Experience with graphical user experience and user interface design Experience with object‑oriented software development, web services, web development, or similar technical products Experience with telephony, networking, hosted applications, or other related technical products Telecommunications experience with IVR applications or telephony apps Experience with user acceptance testing, regression testing, and integration testing Experience working on open source software projects for Apache and other prominent open source organizations Demonstrable experience training and leading teams as a great people leader NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. #J-18808-Ljbffr