Mechanical Claims Analyst

Mechanical Claims Specialist

Remote | Training in St. Louis, MO Start Date: May 4 Experience Level: Intermediate

Shift Your Automotive Career Into High Gear

Are you an experienced automotive technician, mechanic, or service professional looking to transition from the shop floor into a stable office-based role? We are seeking Mechanical Claims Specialists to join a growing team.

This is an excellent opportunity to leverage your automotive expertise while enjoying a comfortable work environment, career growth opportunities, outstanding benefits, and the ability to use your mechanical knowledge in a customer-focused role.

Position Overview

As a Mechanical Claims Specialist , you will act as a subject matter expert for vehicle repair claims, working directly with dealerships, repair facilities, and vehicle owners. Your primary responsibility will be evaluating warranty claims, determining coverage eligibility, and guiding customers through the claims process while delivering exceptional service.

Using your automotive knowledge, you will review repair recommendations, assess warranty coverage, and explain approval or denial decisions clearly and professionally.

Key Responsibilities

• Review, investigate, and process mechanical warranty claims accurately and efficiently.
• Utilize automotive repair knowledge to determine warranty coverage based on established guidelines.
• Communicate with dealerships, repair facilities, and vehicle owners via phone and email.
• Explain claim approvals, denials, and next steps in a professional and customer-focused manner.
• Provide guidance to customers experiencing vehicle issues and explain the claim submission process.
• Maintain detailed and accurate records within company claims systems.
• Navigate multiple computer systems while managing customer interactions.
• Collaborate with team members and leadership to ensure quality service and claim accuracy.
• Uphold company standards of honesty, fairness, and customer satisfaction.

Types of Calls You'll Handle

Dealership Calls

• Review repair recommendations.
• Determine whether repairs qualify for warranty coverage.
• Approve, deny, or request additional information based on contract guidelines.

Vehicle Owner Calls

• Explain claim approval or denial decisions.
• Provide clear communication regarding coverage details.
• Offer support and next steps during the claims process.

Technical Assistance Calls

• Discuss vehicle concerns with customers.
• Explain claim procedures and required documentation.
• Guide customers through obtaining estimates and repair approvals.

Qualifications

Required

• Minimum 3 years of automotive mechanic or related mechanical experience
• Strong understanding of vehicle repair processes and components
• Excellent communication and customer service skills
• Experience handling customer concerns and resolving issues professionally
• Strong computer proficiency, including Microsoft Office applications
• Ability to multitask and navigate multiple systems simultaneously
• Detail-oriented and self-motivated
• High School Diploma or GED

Preferred

• ASE Certification
• Bilingual (English/Spanish)
• Experience with:
  • AllData
  • Mitchell
  • Labor Guides
  • Scan Tools
  • Claims Processing

Ideal Candidate

The ideal candidate has experience as a:

• Automotive Technician
• Automotive Mechanic
• Service Advisor
• Warranty Administrator
• Claims Specialist
• Diesel Technician
• Fleet Maintenance Technician
• Automotive Repair Professional

You enjoy helping customers, understand vehicle repair processes, and can confidently discuss technical issues with both mechanics and non-technical individuals.

Training & Work Environment

• Initial two-week onboarding training in:
  • Deerfield Beach, FL, or
  • St. Louis, MO
• Remote and hybrid opportunities available following training
• High-speed internet and dedicated home workspace required
• Occasional Saturday shifts required
• Fast-paced call center environment

Benefits & Perks

• Work indoors in a professional office environment
• Career growth opportunities
• Competitive compensation
• Comprehensive benefits package
• Stable, long-term career path
• Supportive company culture
• Opportunity to apply automotive expertise in a less physically demanding role

Sample Interview Questions

• What types of repairs have you performed?
• Describe the most challenging repair you've completed.
• Have you worked with scan tools? How have you used them?
• What experience do you have with labor guides or repair databases?
• Tell me about a time you dealt with an upset customer.
• Describe a time you provided exceptional customer service.
• How would you explain a denied claim to a customer who disagrees with the decision?
• Why are you interested in transitioning from automotive repair into claims support?

If you're looking to use your automotive expertise in a customer-focused, office-based role with growth potential, we'd love to hear from you!

#centralpriority26

This is a Contract position based out of Earth City, MO.

The pay range for this position is $26.00 - $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Earth City,MO.

This position is anticipated to close on Aug 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.