Logistics Operations Manager

The Logistics Operations Manager is a cross functional leadership role focused on improving processes, supporting departmental leadership, and driving key initiatives across the organization. This person needs a strong logistics and transportation background and the ability to quickly learn how different teams operate.


This is not a traditional Operations Manager role. It spans Operations, Administration, Carrier Management, Claims, Customer Experience, Managed Solutions, and other business functions, turning operational challenges into practical solutions.

Key Responsibilities

Operational Improvement

• Learn existing workflows before recommending changes, and identify inefficiencies, bottlenecks, and opportunities for standardization.
• Develop and implement solutions that improve productivity, service, accuracy, and scalability.
• Help departments establish KPIs, SOPs, and training materials, and follow improvements through to measurable results.

• Serve as a flexible resource supporting different departments based on business needs.
• Assist leaders with operational challenges, staffing needs, and special projects, and coordinate initiatives across multiple departments.
• Take ownership of projects assigned by senior leadership.

• Apply transportation experience to evaluate processes, understanding the full shipment lifecycle from customer request through billing and settlement.
• Assist operational teams with escalations and complex issues.

• Build strong working relationships across the organization and work alongside employees to understand how work is actually performed.
• Help managers set clear expectations and accountability, coach emerging leaders, and support teams through growth or change.

• Communicate clearly with employees at all levels, translating operational issues into actionable recommendations for senior leadership.
• Evaluate systems and processes for improvement opportunities, and partner with IT and vendors on technology adoption.

• 5+ years of progressive experience in logistics, transportation, freight brokerage, or supply chain.
• Prior leadership or supervisory experience.
• Strong analytical, problem solving, and communication skills.
• Ability to manage multiple projects and priorities in a fast paced, changing environment.
• Willingness to work hands on with teams rather than manage from a distance.

• Experience in freight brokerage or third party logistics, across multiple departments.
• Experience developing SOPs, KPIs, or performance standards.
• Familiarity with transportation management systems, billing, carrier settlements, claims, or compliance.

• Paid time off and holidays
• Paid maternity leave
• Dependent Care Flexible Spending Account (DCFSA)
• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA)
• Career advancement opportunities
• Legal assistance and identity theft protection

• Named a Top Employee Benefits Provider by Mployer 2026
• Ranked #46 on the Top 100 largest freight brokerage firms in the U.S. by Transport Topics 2026
• Ranked as a Top 10 flatbed carrier by Transport Topics 2025