Onsite Maintenance Engineer - AV/UC Systems (USC Only)

Job Description

Citizenship Requirement: Must be a U.S. Citizen

Customer: Federal Government Agency

Position Overview

The Onsite Maintenance Engineer is responsible for the day-to-day operation, maintenance, and support of AV/UC systems within fully integrated conference rooms, boardrooms, and similar spaces. This role covers the full spectrum of AV/UC support — from advanced diagnostic troubleshooting, system administration, and control system/DSP configuration, to hands-on preventive maintenance, event support, and end-user assistance. The Engineer administers and maintains Cisco Unified Communications Manager (Call Manager) and Synergy Sky infrastructure, supports new system build-outs, and ensures all systems remain at peak operating performance.

Key Responsibilities

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• Perform routine preventive maintenance checks, services, and advanced diagnostic troubleshooting on AV/VTC systems
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• Administer and apply service packs/updates to Cisco Unified Communications Manager (Call Manager) and Synergy Sky servers to maintain compliance with applicable security and vulnerability management standards
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• Provide control system and digital signal processing (DSP) equipment maintenance and support, including minor configuration changes to control systems, interface graphics, or DSP to optimize performance
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• Provide field service support of networked devices (routers, IP protocols, etc.)
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• Oversee day-to-day AV/UC operations, including hands-on hardware maintenance (e.g., projector lamp changes, filter cleaning, cabling)
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• Set up, support, and monitor video calls and events as needed
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• Support new conference room build-outs and onboarding of newly commissioned rooms, including QA and installation support
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• Obtain elevated access privileges as required to support system administration
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• Provide direct assistance and training to end users on AV/UC system operation
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• Coordinate contractor and/or manufacturer-provided field support as required
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• Ensure compliance with all customer safety and procedural guidelines at all times
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• Track all maintenance activity from start to finish with proper documentation
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• Maintain sufficient spares and accurate inventory on hand to enable rapid resolution of routine service issues
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• Coordinate with the Help Desk for collateral support, RMA processing, and parts procurement as needed
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• Perform administrative tasks such as completing service tickets/reports and maintaining system readiness status boards
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• Coordinate outside rental and staging services for special events as needed
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Required Qualifications

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• Must be a U.S. Citizen
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• Hands-on experience administering Cisco Call Manager (Cisco Unified Communications Manager)
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• Demonstrated experience with Synergy Sky
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• Strong Audio Visual (AV) / Video Teleconferencing (VTC) systems experience, including hands-on hardware maintenance
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• Experience with control systems and DSP configuration
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• Experience supporting networked devices (routers, IP protocols)
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• Ability to work full-time onsite in Indianapolis, IN
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• Ability to commit to a 3-year contract engagement
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• Strong troubleshooting, documentation, and end-user training skills
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• Willingness to obtain elevated system access and comply with customer security protocols for work in secure spaces
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• Prior experience in a federal government or DoD AV/UC environment preferred
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