Service Operations Coordinator-HVAC

Service Operations Coordinator-HVAC Broderick,CA, US 6967194 4 days ago Job Description Experience: Entry Level Salary: $80,000 - $115,000 per year Job Details The Service Coordinator is the liaison between the customer and our core service organization responsible for problem solving and organization of our Preventive Maintenance Agreements (PMA’s) and core service workorder transactions. Responsibilities Preventive Maintenance Agreements Coordinate first time preventive maintenance visits Contact customers to establish permissible dates for initial site visits PMA Renewals and Retention Proactively contact customers 30 to 60 days prior to PMA renewal dates Discuss pricing escalations and potential agreement modifications Customer Care and Relationship Management Assist in developing and executing customer care call templates for periodic check-ins or site visits PMA Data Integrity Maintain accuracy and completeness of PMA records in the system Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data. Required Skills/Abilities and Qualifications Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry. Proficiency in Microsoft Office Suite and ability to learn service management systems. Understanding of service contract management, customer service, and process improvement. High school diploma or equivalent required. A bit about us: We are a commercial mechanical contractor looking for a Service Coordinator. Why join us? Benefits PTO Paid Holidays and more! #J-18808-Ljbffr