Customer Service Associate

Position OverviewSan Antonio Windshield Company is hiring a high-energy Customer Service & Sales Representative to support our growing evening and weekend operations.This role is a combination of customer service and inbound sales. Youll be the first point of contact for customers, responsible for answering calls, providing quotes, and helping guide them to confidently book their service.Were looking for someone who is professional, efficient, and results-drivensomeone who enjoys helping people but also understands how to close and convert opportunities.About UsWe are a locally owned, family-operated mobile auto glass company serving the San Antonio area.Our focus is simple:Make it easy for customers (we come to you)Provide honest, high-quality serviceDeliver a great experience from the first call to completionWe are growing quickly and building a team that takes pride in doing things the right way.Responsibilities:Treat our customers like family, showing a positive attitude and genuine gratitude in every interaction.Answer inbound calls and respond to online quote requestsProvide accurate pricing and service recommendationsGuide customers through the booking process and secure appointmentsFollow up with leads to maximize conversionsCommunicate with customers via phone and textMaintain accurate notes in our CRM systemCollaborate with team members during shifts via internal chatUse company scripts and processes while maintaining a natural tonePerformance ExpectationsManage inbound lead volume:Weekdays: 515 leads per shiftSaturdays: 20+ leads per shiftSundays: 510 leads per shiftTarget close rate: 35%40%+Respond to leads quickly and follow up consistentlyThis is a performance-based role; your ability to communicate and convert directly impacts your success.If you like having clear goals and hitting numbers, youll thrive here.ScheduleMondayFriday: 5:00 PM 8:00 PM CSTSaturday: 8:00 AM 4:30 PM CST (30-minute break)Sunday (optional): 12:30/1:00 PM 4:00 PM CSTWe are hiring one or two team members to cover these shifts.What Were Looking ForStrong customer service skills with a sales-oriented mindsetSales-minded (not just order-taking)Clear, confident, and professional phone presenceFast-paced and efficient while maintaining accuracyCoachable and willing to follow a proven processAble to multitask across calls, texts, and systemsReliable, accountable, and consistent.Not the Right Fit If:You prefer to do things your own way instead of following a processYou struggle in a fast-paced or performance-based environmentYou have unreliable internet or frequent technical issuesYou are not responsive or engaged during team communicationTechnical RequirementsReliable high-speed internet (wired connection preferred)Quiet, distraction-free workspaceLaptop/computer capable of running multiple web-based systemsQuality headset for callsComfortable using browser-based phone systems, CRM tools, and messaging platformsCompensation & Growth$15.00 $20.00/hour (based on experience)Performance bonuses for jobs bookedPaid training and onboardingOpportunity to grow into:Full-time roleTeam lead / leadership positionWhy Join Our TeamWork with a growing, locally owned companynot a large corporationBe part of a supportive and communicative teamClear expectations and measurable performance goalsOpportunity to grow as the company continues to expandHow to ApplyTo be considered, please submit:Your resume(Optional but highly recommended) a short 12 minute video introducing yourself and why youd be a great fitA brief response to the following:How would you handle a customer who says, I need to think about it?Visit for more about us.
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