Program Coordinator

Program Coordinator

The Program Coordinator provides essential administrative, technical, and programmatic support to the Academic Success Center, playing a key role in advancing student success initiatives across the College. This position coordinates day-to-day operations for a diverse portfolio of academic success programs, manages academic success technologies and student records, and serves as a primary point of contact for students, faculty, and staff. The Coordinator also hires and supervises peer educators supporting the Humanities and Social Studies departments, helping to build a collaborative and student-centered learning community.

Key Responsibilities

Program Coordination & Student Success Initiatives (50%)

• Coordinate the day-to-day administration of academic success programs, including Faculty Advising, First-Year Tutorial, new student academic onboarding, Partners in Education, the Grinnell Science Project, second-year programming, and student leaves of absence.
• Manage timelines, communications, documentation, and logistics to ensure programs run smoothly and meet their goals.
• Develop, edit, and maintain program materials, webpages, forms, and correspondence to keep information clear, current, and accessible.
• Maintain and enhance Salesforce Advisor Link (SAL) or other academic success software to support data-driven student success initiatives.
• Contribute to the implementation of new processes and the continuous improvement of Academic Success Center programs.

Student Support & Communications (25%)

• Serve as a primary point of contact for students, faculty, staff, and visitors, responding to inquiries and connecting individuals with the right campus resources.
• Monitor and respond to office and program email accounts, including academic alerts submitted by faculty.
• Support Academic Success Team processes, including academic probation, mid-term assessments, and related student success initiatives.
• Maintain confidential student records in full compliance with college privacy standards.
• Deliver professional, student-centered service, navigating sensitive situations with care and discretion.

Peer Education Coordination (10%)

• Recruit, hire, train, schedule, supervise, and process timecards for Humanities and Social Studies peer tutors and mentors.
• Coordinate peer tutoring services, including scheduling drop-in sessions and supporting departmental tutoring initiatives.

Administrative & Financial Support (10%)

• Provide administrative support for Academic Success Center operations, including scheduling appointments, maintaining calendars, reserving meeting space, and coordinating office logistics.
• Monitor budgets, reconcile expenditures, process purchasing transactions, and maintain accurate financial documentation in accordance with College procedures.

Additional Duties & Professional Development (5%)

• Participate in departmental meetings, committees, professional development activities, and special projects.
• Perform additional duties, as assigned, in support of the Academic Success Center and the Division of Academic Affairs.

About Grinnell College

Grinnell College is a top-ranking private liberal arts institution that values diversity, equity, inclusion, intellectual freedom, and social responsibility. We seek candidates that align with these values and have the ability and desire to advance our values and belonging within our community and the communities we engage. Ideal candidates will be prepared to collaborate and contribute to the mission and values of the college across all constituencies.

Minimum Qualifications

• High school diploma or GED required.
• Three years of progressively responsible administrative, program coordination, or project management experience.
• Experience supporting multiple programs while managing competing priorities and deadlines.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities with exceptional attention to detail.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
• Strong interpersonal and customer service skills with the ability to build effective relationships across campus.
• Ability to analyze information, identify solutions, and implement process improvements.

Preferred Qualifications

• Associate's or Bachelor's degree preferred
• Experience supporting student success, advising, or academic programs in higher education.
• Experience with web content management and academic success or CRM software (Salesforce preferred).
• Experience supervising student employees.
• Demonstrated commitment to diversity, equity, inclusion, and student-centered service.