Warranty Administrator - Service

Why Work at Clarke Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Join our team as a Warranty Administrator and play a vital role in ensuring a seamless warranty experience for our customers. This position is responsible for maximizing warranty recoveries, maintaining compliance with OEM requirements, and ensuring warranty claims are processed accurately and efficiently. Serving as the primary point of contact between customers, field service teams, manufacturers, and internal departments, the Warranty Administrator helps drive customer satisfaction while supporting operational excellence through effective claim management and manufacturer compliance. This position initially requires onsite work at our Crown Point, Indiana office OR Glendale, Wisconsin to support team integration, collaboration, and knowledge transfer. As business needs and employee readiness allow, the role may transition to a hybrid work arrangement. Specific Responsibilities: Warranty Administration Manage the complete warranty claim process for generator set and balance-of-plant equipment. Review field service reports, commissioning records, engine data, and supporting documentation to determine warranty eligibility. Open, track, update, and close warranty cases within manufacturer and company systems. Ensure timely submission of warranty claims and supporting documentation to OEMs and suppliers. Monitor warranty claim status and follow up on outstanding approvals, credits, and reimbursements. Coordinate warranty parts returns and core returns in accordance with manufacturer requirements. Maintain accurate warranty records, databases, and case files for audit and reporting purposes. Resolve warranty discrepancies and documentation issues with manufacturers, suppliers, technicians, and customers. Service Coordination Support Coordinate with Service Managers, Project Managers, and Field Service Engineers to obtain required warranty information. Assist in scheduling warranty inspections, corrective maintenance activities, and warranty-related service visits. Track warranty obligations on new installations and commissioned CHP systems. Ensure technician job reports are completed and submitted promptly to support warranty claims and service invoicing. Coordinate with the Technical Helpdesk Technician for any technical support required in the closure of warranty claims. Customer and OEM Communication Serve as the primary point of contact for warranty-related inquiries from customers and OEM representatives. Communicate claim status, approvals, denials, and corrective actions to the Service Director. Maintain professional relationships with equipment manufacturers, suppliers, and customers. Support customer satisfaction by ensuring timely and effective resolution of warranty matters. Reporting and Documentation Generate weekly and monthly warranty performance reports for the Service Director. Track warranty recovery metrics, claim acceptance rates, claim aging #J-18808-Ljbffr Kohler (Rehlko)