Principal Consultant of Business Operations (1099/Contractor)

Principal Consultant of Business Operations (1099/Contractor) ISG is looking for a Business Operations delivery lead. The Principal Consultant’s responsibility includes leading large/complex engagements to help assess, design, and execute strategy for primarily business process sourcing transactions support and operational improvement projects related to Business Operations sourcing agreements. The Principal Consultant will be responsible for overall delivery and client satisfaction, project status management and reporting, recommendation and implementation approach development, implementation management, identifying and selling additional value‑add work for clients, and supporting sales opportunities. This is a contractor position with opportunities for full‑time hires in the future. Role & Responsibilities Participate in some business development and sales activities Provide consultation services to clients and suppliers in areas of service delivery models (GBS/GCC, sourcing, and hybrid), project management, financial modeling, leadership, and contract negotiation Knowledge of how AI and Agentic AI solutions are applied to business processes Interact directly with senior client and service provider executives Independently develop project work plans and customize to meet client specifications as well as estimate staffing, task duration, and client staffing requirements Develop medium‑to‑large complex financial models and possess thorough knowledge of budgets, the budgeting process, and corporate finance for large or geographically global dispersed clients Oversee or develop the financial, statement of work, service level and contract terms portions of the RFP, for outsourcing related clients Assist with the evaluation of service provider proposals and identify potential strengths/weaknesses Develop strategy or tactics to move service providers to the client‑desired outcome Support both project work and internal ISG initiatives including development of intellectual property and sales initiatives/pursuits Assist with the planning and development of all project deliverables and assume overall responsibility for staffing, budget, work plans, scope, project milestones, issues management and risk management utilizing ISG’s project management methods, tools and templates Required Skillsets Remote position based in the US Travel may be necessary and can be up to 50% 5 to 15 years of recent experience in several roles including shared services/global business services/offshore captives, outsourcing agreements, finance and accounting consulting and/or operations, revenue cycle management, supply chain management, and related business process technologies, sales support, and service delivery management Significant process knowledge across all finance & accounting and/or procurement process areas Knowledge of revenue cycle management, supply chain management or any other industry BPO is a plus Experience in call center management, print management, facilities management, service delivery models, operating models, and service provider management would be considered a plus Experience working for an outsourcing service provider or advisory services firm is a plus Prior experience with consulting engagements or with a large consulting firm is a plus Prior experience of hands‑on sourcing consulting experience developing complex operation solutions with executive teams and coaching and advising executives Significant delivery management experience, including managing teams at all project phases, exemplary track record in successful client relationship management and multi‑project oversight is a plus Knowledge of sourcing contract terms and conditions Thorough understanding of global corporate financial practices and goals — including drivers of process costs, ability to work with internal business owners and/or service providers to ensure effective cost solutions and agreed‑upon service level agreements Experience in proposal writing and sales support Strong understanding of capabilities for Tier 1 and Tier 2 outsourcing service providers Team development and management experience, relationship management, mentoring and utilization management Expert presentation, verbal and written communication skills with the ability to articulate complex ideas in easy‑to‑understand business terms to all levels of management Demonstrates working knowledge with MS‑Office suite of software applications and tools, including Microsoft Word, Excel, PowerPoint, Project, Outlook, Teams Expert project management skills required and PMP certification is a plus Education Bachelor of Arts or Science degree MBA / MS or other advanced degree(s) desirable At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal‑opportunity workplace, and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands. Seniority level Mid‑Senior level Employment type Full‑time (Contractor) Job function Project Management and Information Technology Industries Information Services #J-18808-Ljbffr ISG (Information Services Group)