Trainer - Operations

Job Type


Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.


While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.


Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.


Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!


This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.?


Schedule: The schedule for this role is 9 - 6 pm EST.

Position Overview:

This role is responsible for delivering training to not only to general audiences at Paylocity, including but not limited to: CCCs, Inside Sales, ICs, AMs, and/or Clients.

Responsibilities:

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Knowledge and Application:

• Deliver advanced training through in person, virtual, and blended training to meet the various needs needs of the Inside Sales, Client Training or Implementation teams. Training events can include new hire, advanced skills, career progression readiness, leadership, and individual or team performance support.
• Mentor and coach learners/employees through shadow sessions and 1:1 training.
• Identify training gaps and create a needs analysis with all stakeholders to ensure training needs are met.
• Maintain proficient understanding of adult learning theory and various learning styles and collaborate with other L&D Specialists, Instructional Designers, and business partners to ensure course curriculum, materials, modality and resources are aligned.
• Ability to adapt various facilitation styles to accommodate classroom, virtual, group, and 1:1 environments.
• Manage the structure and organization of training material in various knowledge management systems.
• Act as a peer-mentor to new team members.
• Serve as a Brand Ambassador for Paylocity's culture and values.

Complexity and Problem Solving:

• Proactively identify required curriculum enhancements and changes to meet the evolving needs of the department and then make the required changes in a timely manner.
• Collect and analyze feedback from cross-functional leadership and subject matter experts to make change recommendations.
• Conduct needs analysis and develop training material to be utilized at the team level.

Discretion and Impact:

• Evaluate internal audiences and communicate their progress to the respective managers with a journal write-up including all feedback and developed course of action following all 1:1 and coaching sessions with employees.
• Collect and share feedback from trainees for the purposes of self-development and program enhancements.
• Participate in cross-departmental training initiatives.

Collaboration and Interaction:

• Collaborate with cross-functional teams to perform training needs analysis and create curriculum enhancements.
• Leverage non-training time to determine future training needs and enhancements and maintain knowledge of Paylocity's services, processes, and products.
• Actively participate in cross-departmental training initiatives.

Management and Supervision:

• Manage all aspects of classroom preparation including creating/distributing agendas, learning materials, scheduling invitations, managing rosters, scorecards and other requirements as needed.
• Maintain scores in the top 20% of your peers on Surveys and LSOs.

Education and Experience:

• 3+ years training experience required.
• Knowledge of/experience in applying learning theories and principles including adult learning theory.
• Strong interpersonal skills to be able to communicate effectively to a multitude of personalities.
• Ability to plan, lead, organize and manage multiple projects.
• Professional written and verbal communication skills.
• Attention to detail, analytical and critical thinking skills.
• Experience with blended (ILT/VILT) learning approach preferred.
• Proficiency with Microsoft Outlook and Office Suite - Word, PowerPoint, Excel.
• Prior customer service experience, sales experience preferred.
• Prior payroll experience preferred.
• Team lead experience preferred.
• Bachelor's degree required.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.


We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.


We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on click.appcast.io . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.


The pay range for this position is $55,800 - $79,700 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via