Future Opening: Member Associate/Front Desk

Member Associate The Member Associate is a key position at Scenthound, focused on managing appointments and selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant) Computer/Technology proficiency A passion for dogs and dog health & wellness! Reliable transportation Willingness to work in a smoke-free environment We are searching for a goal-oriented team member who has a passion for dog's health with a strength in customer service and sales! A successful Member Associate is outgoing, enthusiastic, self-motivated, and a solid problem-solver! Tasks: Drive membership sales through dog health and wellness education Drive key performance indicators such as average ticket price and rebook ratio through memberships, appointments, add-ons, and retail sales Manage customer leads; Follow up with potential members, and engage with existing members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer responsible for daily cash handling Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities: Confidence in selling services and products Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail and organization Time-management; Scheduling appointments' and completing tasks efficiently Accountability; hold oneself and others to Scenthound standards Compensation: $14.00 - $16.00 per hour #J-18808-Ljbffr