Level II Technician

If you have a background and skillset in IT and a determined mindset to overcome obstacles, you’ll enjoy being part of TeamLogic IT. Our team is driven to expand boundaries, share knowledge, and solve challenges with smart solutions. As technology advances, we operate in a fast-paced, dynamic environment. Working for a local office means being part of a larger entity that promotes collaboration among hundreds of technicians across North America. Summary The IT Technician ensures system operation and functionality to enable end users to accomplish business tasks. Responsibilities include responding to support requests promptly, serving as the first point of contact for IT support tickets, and ensuring end-user satisfaction, among other technical duties. IT Technicians should possess good interpersonal skills, interacting daily with colleagues from various departments, executives, and customers. Support incoming requests via phone, web portal, or email, ensuring courteous and effective resolution. Set up systems for new hires across multiple client environments. Prioritize incidents and requests to meet SLAs. Use remote tools and diagnostics to resolve support requests. Perform hands-on fixes at the desktop level, including hardware repairs and peripheral delivery. Install and configure hardware and software across network devices. Deploy and manage cybersecurity software. Administer servers using Active Directory, File & Print services, DNS, DHCP. Perform preventative maintenance on workstations, printers, and peripherals. Support network configurations, including VLANs and VPNs. Build good relationships with all departments and colleagues. Hold a valid driver’s license and be able to travel to client locations. Ensure safety and security standards are met. Possess a college diploma or university degree in Computer Science or equivalent experience. Experience with Windows 7, Windows 10, Server 2008, 2012, 2016, and Mac OS. Knowledge of Active Directory is a plus. Some understanding of networking devices and appliances. Kaseya RMM and Autotask PSA experience is a plus. CompTIA A+ and Network+ certifications are preferred but not required. Compensation: $56,000 - $63,000 per year Our growth is an investment in the best talent If you have IT skills and a determined mindset, you’ll thrive at TeamLogic IT. Our team values pushing boundaries, sharing expertise, and solving problems with innovative solutions. Technology is always evolving, making this a fast-paced and dynamic environment. Working at a local office means being part of a larger network that encourages collaboration among technicians across North America. We’re Committed to a People First Culture Our mission is to support small- and medium-sized businesses nationwide to perform better, grow faster, and achieve more. We provide our teams with top-tier support, training, and career growth opportunities in a constantly evolving industry. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions are made by the franchise management. Please direct employment inquiries to the franchise location, not to TeamLogic IT Corporate. Apply with Indeed or here. * indicates required fields. First Name * Last Name * Email * Phone * Yes, Text Me! I want to receive text messages about this job from TeamLogic IT, N.W. Jacksonville, FL. Highest Level of Education * Do you have a valid driver’s license and a clean driving record? * Experience with RMM tools * Managed Service Provider experience * Certifications achieved * Experience with Active Directory, DNS, DHCP * Experience with PSA tools * Why Join Us? Flexible Scheduling Competitive Compensation People First Culture The office environment is welcoming and collaborative. Coworkers and leadership are friendly and supportive. Many employees feel fairly compensated with opportunities for growth, raises, and advancement. Leadership genuinely cares about employee success. #J-18808-Ljbffr TeamLogic IT, Henderson, NV