Field Service Technician Level I

Job Description

Job Description

If you have Experience in the following roles, you may be considered for the Field Service Technician position described below

Electricians

HVAC Technicians 

Millwright

Diesel Mechanics

PLC, Instrumentation, or I&E Technicians

Field Service Technician Level I is a position responsible for providing on-site calibration, minor 

repairs, and installation of industrial weighing equipment, control systems, and peripheral 

devices. Technicians may work independently or as part of a regional field service team. This 

role emphasizes customer relations, efficient time management, and adherence to personal and 

workplace safety standards.

The technicians leads and excels in industrial weighing and measurement by solving customer problems through technical expertise, 

systems engineering, and deep knowledge of customer processes and requirements. 

Main Responsibilities 

• Complete/Maintain safety training and all relevant job- and technical-related training to 

understand the industrial service business and demonstrate safe work practices. 

• Perform all work safely, including completing job safety analyses and site-specific safety 

training. 

• Safely operate company vehicles and equipment, including potentially operating heavy

capacity test units at job sites. 

• Successfully complete the Client's Level I training program, including on-the-job 

training (OJT), and demonstrate competency in mechanical and electronic service duties 

as evaluated by senior technicians and managers. 

• Complete HB-44 training and perform thorough on-site calibrations of weighing and 

material handling systems, including heavy-capacity scales. 

• Assist a mentor in responding to emergency field service requests, diagnosing issues, and 

completing repairs. Participate in rotational after-hours on-call duty. 

• Accurately complete calibration test reports, work orders, safety documentation, and 

daily service logs while on-site. 

• Maintain professional communication with customers regarding schedules, service status, 

and report findings. 

• Promote Client's products and services as solutions to customer challenges, and 

collaborate with the team to generate leads and quotes. 

• Work closely with the service coordinator and service manager to meet customer 

expectations and achieve productivity targets. 

• Identify and report leads for contracts, major service jobs, and product/solution 

opportunities to coordinators and managers. 

• Travel with senior technicians to customer sites (locally or regionally) to provide on-site 

service and support. 

• Collaborate with the service coordinator and service manager to meet customer 

expectations and achieve productivity goals. 

Requirements 

• Technical aptitude in mechanical and electronic systems; a vocational training certificate, 

military experience, or an associate degree in industrial controls is preferred. 

• Ability to read and interpret manuals, schematics, wiring diagrams, and take accurate 

measurements. 

• Physical ability to lift and handle weights exceeding 50 lbs. 

• Ability to pass the state Weights and Measures Exam and obtain necessary licenses. 

• Willingness and eligibility to obtain a Class B Commercial Driver’s License. 

• Familiarity with industrial service tools and power equipment; torching and welding 

experience is a plus. 

• Strong team orientation and the ability to contribute to group goals and initiatives. 

• Proficiency in English, both written and verbal. 

• Demonstrated customer-focused mindset with strong problem-solving and relationship

building skills. 

• Commitment to continuous learning and career progression, with the expectation to 

advance to Field Service Technician Level II generally within 2-3 years. 

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One of our top priorities is supporting a healthy work environment and being easy to do business with. That’s why we offer an online application process, as well as a personal interview process. Express Employment Professionals can help find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.

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