BMV Customer Service and Administrative Assistant

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview :

The Indiana Bureau of Motor Vehicles is seeking qualified candidates for a Customer Service Representative / Administrative Assistant position for the Indianapolis and surrounding areas. This requires that you easily fluctuate between Customer Service support and Administrative support.

In your customer service role you will provide a variety of customer service duties for driver services, vehicle and watercraft titles, and registrations.

In your administrative role you will support the mission of BMV by assisting the Branch Operations Department with administrative tasks related to departmental operations, financial accountability, and the effective management of all License Branch resources, ensuring compliance with all BMV Commission policies, procedures, and programs.

This is an onsite role in the Central BMV Offices at the Indiana Government Center in Indianapolis, Indiana.

Salary:

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Customer Service
  • Provide courteous, respectful, and friendly customer service.
  • Complete work in a timely and efficient manner.
  • Produce accurate and quality results.
  • Provide premiere customer services.
• Professionalism
  • Represent the agency in a positive and professional manner.
  • Maintain a clean and safe workplace.
• Teamwork
  • Display an ability to work and communicate successfully with fellow employees.
  • Follow and support Bureau policies and procedures.
• Administrative Details
  • Maintain daily schedule for select Executive Directors and Deputy Commissioner.
  • Provide administrative support to the Branch Operations department’s daily operations.
  • Monitor and complete the inventory of office products and supplies within the departments assigned to Branch Operations.
  • Complete records and/or submit reports on various financial and accountability processes for the assigned areas.
  • Maintain staffing reports for the department.
  • Plan, coordinate, and execute all tasks related with departmental meetings, Regional Manager meetings, and Branch Manager meetings.
  • Compile record keeping for managing performance within the Branch Operations department.
  • Communicate to the proper chain of command any concerns as they may arise.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• High school diploma and one year of experience with the Bureau of Motor Vehicles or equivalent service industry experience.
• Ability to interact and verbally communicate with a variety of employees and customers, both on a one-on-one basis and in groups.
• Ability to present information to clients, customers, and employees.
• Ability to write reports and operational correspondence.
• Ability to rationalize customer concerns.
• Ability to think logically in order to troubleshoot, analyzes situations, and makes sound decisions.
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and STARS.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Knowledge of basic machinery operation.
• Ability to navigate STARS, BMV's internal database, and other platforms.
• Ability to handle multiple tasks simultaneously.
• Ability to travel up to 50 percent of the time to Central Office, branch locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required, and 5 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on aiapply.co.