Patient Payment Representative

RevOne Companies

Greenwood, IN

Job Description
Job Description
Description:
Make a Difference in Patient’ Lives
Do you enjoy helping people, solving problems, and providing exceptional customer service?
Complete Billing Services is seeking a Patient Payment Representative to join our growing team in Greenwood, Indiana. In this role, you'll work directly with patients to answer questions about their healthcare accounts, explain payment options, and help resolve account concerns with compassion and professionalism.
This position is ideal for individuals with customer service, call center, healthcare, banking, insurance, retail leadership, or collections experience who enjoy helping others and making a positive impact.
What you will do
Answer incoming and outgoing patient calls regarding healthcare accounts
Assist patients with payment arrangements and account resolution
Research and resolve account questions and concerns
Update patient information and account documentation
Provide a positive, professional experience on every interaction
Work collaboratively with team members to resolve issues efficiently
Maintain HIPAA compliance and patient confidentiality
Requirements:
What We are Looking for
Excellent communication and customer service skills
Ability to remain professional during difficult conversations
Strong problem-solving abilities
Basic computer skills and ability to navigate multiple systems
Detail-oriented and organized
Reliable attendance and strong work ethic
Positive attitude and willingness to learn
Why Join Complete Billing Services
? Stable Full-Time Employment
? Monday-Friday Schedule
? Paid Training
? Healthcare Industry Experience
? Opportunities for Career Advancement
? Supportive Team Environment
? Competitive Benefits Package
? Work That Makes a Difference
At Complete Billing Services, we believe great employees are the foundation of great service. We invest in our team members through training, development, and advancement opportunities.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
401(k)
Life Insurance
Employee Assistance Program
Career Growth Opportunities
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.

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Vacancy posted a month ago

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