Director, Product Management- Action Fabric (Santa Clara)

Role Overview

You'll own the product strategy and execution for Action Fabric, ServiceNow's headless access layer for agentic AI platforms. This is a foundational role at the intersection of platform architecture, consumption economics, and frontier AI integration.

What You Will Do

Define how customers invoke the ServiceNow platform through their preferred tools, design pricing models that align with agentic consumption patterns (tokens, requests, actions), and partner with your organization's platform teams and enterprise application teams to deliver a cohesive, world-class headless customer experience.

Why It Might Be a Fit

You'll work on zero-to-one product challenges, shape industry standards as they're being written, and have direct influence on how ServiceNow monetizes its platform in the agentic era.

Requirements

• 8–10+ years of product management experience, with at least 2–3 years owning product strategy for platform or integration products at enterprise scale.
• Deep experience with consumption-based or usage-based pricing models.
• Technical fluency with agentic AI - token consumption, action invocation patterns, cost-throughput tradeoffs, failure modes.
• Experience owning monetization or platform strategy in a multi-business-unit environment.
• Comfort with ambiguity and competitive urgency.
• Excellent communication skills and demonstrated experience presenting to and influencing VP+ level executives across product, engineering, and go-to-market functions.

Benefits

• Base pay of $221,200 - $387,100
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP matching donations
• Flexible time away plan
• Family leave programs