Housing Focused Case Manager - Gail Miller Resource Center

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFITS

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Focused Case Manager will provide trauma-informed, guest-driven case management services to individuals who are experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The services provided include identifying and engaging with individuals in our Resource Centers and connecting them with resources in the community that will aid in their transition into housing. The Housing Focused Case Manager will work within the shelter team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a shelter-wide scale.  
*This is an in-person position.   

* Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Gail Miller Resource Center (GMRC)

242 W Paramount Ave, SLC UT 84115

Reports to
Supportive Services Manager

Position Status
Full-Time (40hrs/week)

Shift
Days, Monday-Friday; 9am-5pm

Pay Grade and Starting Rate
Grade 6/$18.90/hour

FLSA Status
Non-Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES 

1. Help individuals experiencing homelessness secure stable housing. 
2. Assist guests in identifying housing barriers and connect them with appropriate community resources. 
3. Celebrate housing achievements and assist guests with the process of moving into their new homes. 
4. Use agency vehicles to transport guests to housing appointments and viewings. 
5. Support the Housing Navigation team by assisting clients with housing searches and application completion. 
6. Work with a diverse caseload of guests to establish individualized goals and complete housing plans. 
7. Engage with all guests weekly to connect them with resources, discuss housing options, and update housing plans as needed. 
8. Follow agency guidelines to maintain healthy and professional boundaries with guests. 
9. Collaborate daily with all departments to promote a supportive and effective team environment. 
10. Seek out, engage, and network with community partners to identify new housing options and additional resources. 
11. Attend daily open office hours as a team to interact with guests and provide resources that support their housing goals. 
12. Attend weekly team meetings and actively contribute to case-conferencing discussions. 
13. Maintain accurate records, detailed case management notes, and required statistical data. 
14. Complete all case notes in a timely manner each week. 
15. Ability to step in and assist other shelter teams with tasks as needed, including dorm cleaning, front desk coverage, meal support, and other duties to ensure smooth operations across all departments. 
16. Participate in special agency projects, as needed. 
17. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
18. Participate in emergency drills and environmental safety activities, as required. 
19. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Crisis Management 

1. Provide direct, trauma-informed case management, including crisis intervention, ongoing assessment, goal setting, and creative problem-solving utilizing a network of community resources. 
2. Respond effectively to high-stress situations using de-escalation techniques and agency training. 
3. Collaborate with the crisis clinician and other team members to support individuals experiencing mental or behavioral health challenges. 
4. Facilitate difficult conversations with guests regarding program expectations, roommate conflicts, and potential program exits when necessary. 
5. Set and maintain healthy professional boundaries using a Trauma-Informed Care framework. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

Education and Experience

• Experience working with diverse and vulnerable populations is preferred.
• Lived, work or volunteer experience preferred OR a degree in a related field

Physical and Equipment Requirements

• Ability to move 25 pounds
• Ability to stand and walk for at least an hour at a time
• Ability and license to drive a vehicle