Revenue Billing Clerk - International Relocations

Revenue Billing Clerk International Relocations

The Revenue Billing Clerk International Relocations is responsible for the accurate, timely billing and revenue recognition of international household goods and relocation services. This role supports the financial integrity of international moves by ensuring all billable services are properly rated, invoiced, documented, and reconciled in accordance with company policy, customer contracts, tariffs, and applicable international requirements. This position requires close coordination with International Operations, Move Coordination, and Revenue Accounting to capture revenue accurately, resolve billing discrepancies, and ensure compliance with customer and agent agreements.

Key Responsibilities Revenue Processing & Billing

• Process billing for international relocation services, including origin and destination services (OA/DA), packing, labor, transportation, fuel surcharges, storage-in-transit (SIT), warehouse handling, and third-party charges.
• Review move documentation (work tickets, photos, agent invoices, service authorizations, proofs of delivery) to ensure all billable services are supported and complete.
• Rate services accurately based on applicable tariffs, contracts, agent pricing, and customer agreements.
• Prepare and issue timely customer invoices, ensuring accuracy of charges, service dates, descriptions, and required references (order numbers, PO numbers, etc.).

Revenue Accuracy & Compliance

• Verify that revenue is recorded in the correct period based on service completion and billing rules.
• Ensure compliance with internal billing policies, customer contracts, and international relocation requirements.
• Identify missing, incorrect, or unsupported charges and follow up with operations or coordinators to resolve issues before billing.
• Maintain accurate billing status, order status, and audit trails within the billing and revenue systems.

Coordination & Issue Resolution

• Partner closely with International Operations, Coordinators, and Customer Service to resolve billing discrepancies and clarify services performed.
• Respond to internal and external billing inquiries in a professional and timely manner.
• Assist in resolving invoice disputes by researching billing history, documentation, and contract terms.

Reporting & Process Support

• Support month-end close activities related to international revenue, including cutoffs, corrections, and documentation review.
• Assist with revenue audits, customer reviews, and internal control checks as requested.
• Identify recurring billing issues or process gaps and recommend improvements to enhance accuracy and efficiency.

Required Qualifications

• High school diploma or equivalent required; associate degree in accounting, finance, or business preferred.
• 2+ years of billing, revenue accounting, or accounts receivable experience, preferably in logistics, transportation, or relocation services.
• Strong attention to detail and ability to work with complex billing scenarios.
• Experience reviewing source documentation and validating billable services.
• Proficiency with accounting or billing systems and Microsoft Excel.
• Ability to manage multiple orders and deadlines in a high-volume environment.

Preferred Qualifications

• Experience with international household goods (HHG) or relocation billing.
• Familiarity with origin and destination agent billing (OA/DA), tariffs, and third-party services.
• Understanding of revenue recognition principles in a service-based environment.
• Experience working cross-functionally with operations and customer-facing teams.

Key Competencies

• Accuracy and attention to detail
• Strong organizational and time-management skills
• Clear written and verbal communication
• Problem-solving and follow-through
• Ability to work independently while collaborating within a team

Physical & Work Environment

• Primarily office-based role with extended periods of computer and data entry work.
• May require occasional overtime during month-end close periods.