Case Management Supervisor, LTLC

Job Description

Job Description

Summary: Provide coordination of all administrative and business operations of program, including monitoring client flow and case management. Oversee all case managers, and provide supervision as necessary. Ensure adherence to all program policies and procedures, including verifying all potential program participants.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
• Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc.
• Develop regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc.
• Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file.
• Conduct initial service needs assessment with all clients entering the program. Develop Individual Service Plan with each participant within three days of entry into the program.
• Work closely with Shelter staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants.
• Maintain daily contact with clients actively involved in the program.
• Establish and maintain regular contact schedule with all participants for a period of at least 24 months.
• Maintain appropriate files and case notes for each participant.
• Ensure accurate statistical data is maintained and reported monthly.
• Maintain accurate program rosters for billing and reporting purposes.
• Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made.
• Coordinate staff coverage of crisis intervention (24 hour phone response) and provide coverage as needed.
• Coordinate move-in and room turnovers, as well as repair requests with property management and maintenance team.
• Review case manager notes and reports regularly to ensure compliance with program specifications.
• Ensure compliance with program/department, agency and/or funder requirements and policies & procedures.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Master’s degree in social work or other human service related field preferred, LCSW or LICSW preferred.
• At least 2 years supervisory / management experience preferred.
• Excellent computer skills including intermediate to advanced proficiency in Word, Excel and PowerPoint. Strong understanding of databases necessary.
• Proven organizational skills and strong written and verbal communication skills.
• Prior work with homeless population and substance abuse required.

Organizational Relationship:

• Directly reports to Director of Community Support Services.
• Direct reports of this position are CSPECH and Housing First Case Managers, Social Innovation Financing Case Managers, and Community Support Program case managers.

Physical Requirement:

• Must be able to travel across the Metrowest area via personal vehicle
• Must be able to transport clients in personal vehicle and accompany to appointments/interviews
• Must be able to sit or stand for a prolonged period
• Must be able to operate a computer and complete extensive paperworke

Working Conditions: Some travel required. 24-hour cell phone coverage is required for crisis intervention. As part of the responsibilities of this position, the Case Management Supervisor will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Management Supervisor position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.

Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.