Solutions Architect

Job Description

Job Description

WHO WE ARE
Empowering Connections, Inspiring Possibility

SageNet is the single, accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design, deploy, manage, and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7, and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side, it means reliable, secure, and visible systems that keep every store, every screen, and every customer connected. On the human side, it means transparent communication, collaborative problem solving, and long-term partnerships with our customers, teammates, and communities.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes some of the nation’s largest retail, restaurant, c-store, and financial brands. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C.

The Solutions Architect provides comprehensive pre-sales technical consulting and solution design support for enterprise managed network solutions. Operating in a sales engineering capacity, you will partner closely with Sales to understand each customer's business and technical requirements, develop solutions that leverage SageNet's capabilities, and clearly communicate the technical and business value of those solutions.

Serving as a trusted technical resource throughout the sales process, the Solutions Architect leads technical discovery, develops network solution architectures, validates operational feasibility, supports solution costing and proposals, and partners with Sales to move opportunities from initial concept through close.

Major Duties and Responsibilities:

• Establish and maintain strong technical relationships with prospective and existing customers.
• Lead pre-sales discovery and technical discussions to understand customer business objectives, technical requirements, challenges, and desired outcomes.
• Serve as a subject matter expert on SageNet services, solutions, technologies, and equipment offerings.
• Design comprehensive enterprise network solutions across LAN, WLAN, WAN, SD-WAN, Fiber, Cable Modem, Cellular, Starlink Internet connectivity, and related technologies based on customer requirements, SageNet's products and services, and future product roadmaps.
• Perform technical and business due diligence on proposed solutions, including requirements, dependencies, risks, and overall solution viability.
• Partner with internal Operations, Engineering, Product, and other teams to validate the operational feasibility and deliverability of proposed solutions.
• Develop accurate solution documentation and identify the components necessary to support solution costing and pricing.
• Clearly communicate the technical capabilities, value, and advantages of proposed SageNet solutions to customers and internal stakeholders.
• Partner with Account Managers and Sales leadership to develop account strategies, pricing approaches, and ROI considerations.
• Support Sales throughout the opportunity lifecycle and actively contribute to moving opportunities toward successful close.
• Coordinate cross-functional resources to develop high-quality RFP, RFI, and RFQ responses.
• Develop and deliver technical presentations, solution demonstrations, proposals, technical documentation, application notes, test plans, and other customer-facing materials.
• Collaborate with Product Management to evaluate the feasibility and applicability of new products, technologies, and services.
• Build productive relationships with technology partners and suppliers while maintaining awareness of emerging technologies and market developments.
• Identify opportunities to develop new customer solutions and improve or streamline the delivery of existing SageNet solutions.

WHO YOU ARE

You are a technically strong, customer-focused professional who can translate complex business and network requirements into practical solutions. You are comfortable leading technical conversations with enterprise customers while also partnering closely with Sales, Engineering, Operations, Product, and technology partners. You combine strong technical knowledge with business acumen, curiosity, and the communication skills needed to make complex solutions understandable and compelling.

Required Qualifications

• 7+ years of technical pre-sales, sales engineering, solutions architecture, or similar experience supporting enterprise network solutions.
• In-depth knowledge of enterprise networking technologies, protocols, routing, WAN concepts, and network architectures.
• Experience gathering and translating business and technical requirements into detailed network solutions.
• Experience supporting large enterprise customers and complex network environments.
• Strong business and technical acumen with the ability to connect network solutions to customer business objectives.
• Demonstrated ability to lead technical discovery and communicate complex networking concepts to both technical and nontechnical audiences.
• Strong analytical, problem-solving, listening, and solution design skills.
• Excellent verbal, written, and presentation skills.
• Ability to establish trusted technical relationships with customers and collaborate effectively with Sales, Engineering, Operations, Product, and technology partners.

Preferred Qualifications

• Experience designing network architectures using Cisco, Meraki, Fortinet, or similar technologies.
• Experience with LAN, WLAN, WAN, SD-WAN, connectivity and related enterprise networking solutions.
• Experience with access technologies including broadband, cellular, satellite, and high-capacity connectivity solutions.
• Hands-on experience configuring, deploying, or managing enterprise networking equipment.
• Cisco, Meraki, Fortinet, or other relevant professional networking certifications.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline.

WHERE YOU’LL WORK

Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration.

• This position will report to an office and will be part of a larger team atmosphere.
• Work productively in a corporate office environment, remotely, and while traveling to customer sites.
• Maintain a business professional presence when meeting with customers.
• Some nights, weekends, and overnight travel may be required.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods of time.
• Ability to stand for extended periods while delivering presentations.
• Ability to participate in occasional physically demanding activities, such as trade show setup or equipment installation.
• Extensive use of hands and fingers for typing, handling equipment, baggage, and paperwork.
• Extensive use of vision for reviewing contracts, technical documentation, and information electronically or in physical form.
• Ability to travel domestically by car or plane.

CLASSIFICATION*: Salaried/Exempt
POSITION TYPE: Full Time
TRAVEL REQUIREMENTS: Up to 25% domestic travel
DIRECT REPORTS:   No Direct Reports
SAFETY SENSITIVE:  No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer
SageNet is committed to a skills-first approach when it comes to hiring.  As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.

SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.