Member Sales Associate

Job DescriptionJob DescriptionMember Sales AssociateEmployment Type: Full-Time (On-site)Serenity is growing its client-facingteamandwe'relooking for a Member Sales Associate who knows how to make people feel informed,confident in the decisionsthey'remaking, anddrivingthe results that matter. This is a high-touch, relationship-driven role with real performance expectations.You'llbe the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout theprocessandyou'llbe measured on how well you move them forward. Ifyou'vebuilt your career in premium customer service, hospitality, or any environment where qualityandoutcomes were both non-negotiable, this role will feel familiar fast.What You'll DoGuide clients through their available options with clarity, patience, and a consultative approachwhileconfidentlyencouragingthem to take the next stepListen carefully, ask the right questions, and document client information accurately and thoroughlyWork toward individual KPIs and contribute to team performance goals with consistency and accountabilityHandle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum movingCoordinate handoffs between internal teams to ensure the client experience stays seamlessWhat You Bring2+ years of full-time, high-quality customer-facing experience. Ideally inhospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferredA track recordof hitting goals or performance targets, andthe self-motivation to keep raising the barYou build trust quickly and people feel comfortable with you almostimmediatelyStrong active listening skills — you catch what people mean, not just what they sayAble to manage a consistent volume of interactions without letting quality slipSome leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to applySchedule & Compensation Competitive paywith bonus potentialSignificant growth and promotion potential as Serenity continues to expand90% employer-paid medical, dental, and vision coverage401(k) retirement plan10 PTO days to start, 15 after year one, plus 10 paid holidaysAbout SerenitySerenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. Ifyou'vespent your career in environments where every interaction mattered, the standard was always high,andyou knew how to get results,you'llfind this place was built for people like you.Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.