Patient Financial Advocate

Job Title: Patient Financial Advocate 

Location: Baptist Health South Miami Hospital- Miami, FL 

Job Summary:

The Patient Financial Advocate (Associate) plays a crucial role in assisting patients with their Medicaid enrollment process. This position requires a deep understanding of Medicaid policies and procedures to effectively guide patients through the complexities of enrollment, ensuring they receive the financial assistance they need for their healthcare services. The ideal candidate will demonstrate exceptional communication skills, empathy, and a commitment to patient advocacy.

Responsibilities:

• Assist patients in understanding Medicaid eligibility requirements and the enrollment process.
• Conduct thorough assessments of patients' financial situations to determine eligibility for Medicaid and other financial assistance programs.
• Provide one-on-one support to patients, answering questions and addressing concerns related to Medicaid enrollment.
• Collaborate with healthcare providers and community organizations to facilitate patient access to necessary resources.
• Maintain accurate and up-to-date records of patient interactions and enrollment status.
• Educate patients about their rights and responsibilities regarding Medicaid and healthcare services.
• Stay informed about changes in Medicaid policies and regulations to provide accurate information to patients.
• Participate in training and development opportunities to enhance knowledge and skills related to patient financial advocacy.

Mandatory Skills:

• Strong knowledge of Medicaid enrollment processes and eligibility criteria.
• Excellent communication and interpersonal skills, with the ability to empathize with patients.
• Proficient in using computer systems and software for record-keeping and data management.
• Strong analytical skills to assess patient financial situations accurately.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Experience in a healthcare or financial advocacy role.
• Familiarity with other financial assistance programs beyond Medicaid.
• Knowledge of healthcare regulations and compliance standards.
• Fluency in additional languages is a plus.

Qualifications:

• Bachelor's degree in healthcare administration, social work, finance, or a related field preferred.
• Minimum of 1-2 years of experience in patient advocacy, financial counseling, or a related area.
• Certification in healthcare financial counseling or a related field is a plus.
• Strong commitment to patient-centered care and advocacy.