Customer Service Representative

John C. Flood has proudly served homeowners throughout the Washington, DC Metro Area for more than 120 years. Built on a foundation of trust, integrity, and exceptional service, John C. Flood has become one of the region's most respected home service companies. As we continue to grow, we are looking for customer-focused professionals who want more than just a job; they want a long-term career with a company that invests in its people and creates opportunities for success.

We are actively seeking a Customer Service Representative to join our team in our office in Alexandria. Our CSRs are often the first point of contact for our customers and play a vital role in delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding service, John C. Flood is the place for you.

Reasons to Join John C. Flood:

• Competitive hourly pay based on experience
• Health Insurance benefits (Medical, Dental, and Vision)
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Stable, year-round employment with a company that has served the community for over 120 years
• Team-oriented culture that values and invests in its employees
• Opportunities for training, growth, and career advancement

Responsibilities:

• Answer incoming customer calls in a professional and friendly manner
• Schedule service appointments 
• Provide customers with accurate information regarding services and appointment availability
• Update and maintain customer information in the company's software system
• Assist customers with questions, concerns, and service requests
• Deliver an exceptional customer experience on every interaction
• Meet individual and team performance goals while maintaining quality standards

Qualifications:

• Previous customer service or call center experience required
• Excellent verbal and written communication skills
• Strong computer and data entry skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and organizational skills
• Positive attitude and professional demeanor
• Experience with ServiceTitan or similar software preferred
• Ability to work independently and as part of a team
• Experience in the home services industry preferred

Ready to Join a Company That Values Great People?

If you're looking for a long-term career with a company that values teamwork, customer service, and employee growth, we'd love to hear from you.

Apply today and build your future with John C. Flood!