ServiceNow Administrator (Infrastructure Specialist 3)

ServiceNow Administrator (Infrastructure Specialist 3) Agency: Ohio Department of Job and Family Services (ODJFS) Primary Location: United States of America - OHIO Schedule: Full-time Job Summary In the Office of Information Services, you will serve as a ServiceNow Administrator within the State of Ohio’s centralized ServiceNow environment. Your responsibilities include day‑to‑day platform administration, request management, security and access management, CMDB/data quality work, and user support using out‑of‑box configuration. Responsibilities Perform day‑to‑day administration of the ODJFS domain/namespace within ServiceNow using out‑of‑box configuration. Monitor agency‑specific system behavior, forms, views, lists and user interactions; identify issues and submit requests for global‑level intervention. Maintain agency‑specific system properties and configuration settings within agency admin permissions. Create and maintain users, groups, roles, and assignment rules permitted to Agency Administrators. Manage onboarding/offboarding tasks for ServiceNow access in coordination with Identity and Access Management and State IT. Ensure compliance with state security standards and division‑specific access guidelines. Build, publish, and maintain Service Catalog items, variables, UI policies and fulfillment workflows using out‑of‑box tools only. Create and manage catalog categories, icons, short descriptions, and routing assignments for ODJFS service offerings. Maintain approval workflows, notifications, SLAs/OLAs, and task handling within supported configuration boundaries. Configure and maintain Incident, Problem, Change, and Knowledge Management for ODJFS using out‑of‑box features. Support queue management, assignment logic, business rules (non‑script), and form layout improvements. Qualifications Minimum 12 months work experience in ServiceNow Administration (or equivalent) or one of the following qualification paths: completion of an associate or undergraduate core program in computer science or information systems combined with the required number of months of experience. Relevant experience evaluating effectiveness and risk of IT processes and recommending changes to meet customer needs. Strong attention to detail, problem‑solving skills, and responsiveness. Pay & Benefits Step 1 salary: $40.59 per hour ($84,427 per year). Additional steps increase the salary annually. Medical coverage. Free dental, vision and basic life insurance premiums after the eligibility period. Paid time off including vacation, personal, sick leave and 11 paid holidays per year. Childbirth, adoption and foster care leave. Education and development opportunities such as employee development funds and public service loan forgiveness. Public retirement systems including OPERS, STRS, SERS and HPRS. Location Headquartered in one of the following cities: Columbus, Akron or Dayton, depending on proximity to applicant’s home address. Travel Occasional travel within the state of Ohio. #J-18808-Ljbffr State of Ohio