Nurse Care Manager, NOVA Service Area

Job Summary The nurse care manager is responsible for coordination of appropriate, cost-effective services that enhance a member’s quality of life, focus on a member’s optimal level of independence, and reduce inappropriate utilization of medical services. The nurse care manager collaborates with members and the health care team to achieve evidence based clinical objectives and goals specific to preventative health measures and improved disease self-management. Essential Responsibilities In close collaboration with the member, the member’s family, and the health care team, the nurse care manager: assesses the member’s health status, functional limitations, psychological status, social support systems, resources, environmental factors, and response to treatment uses motivational interviewing techniques to identify the member’s readiness for change, creates an appropriate care plan based on assessments, and assists the member with health system navigation and connection to community resources provides supportive counseling and education to members, families and caregivers, members of the health care team, and others including end-of-life issues and advance directives effectively manages and coordinates the assigned caseload consistent with established criteria ensures consistent and reliable documentation of case-management activities in compliance with all organization and department standards facilitates application process for accessing local, state, and federally funded programs (e.g., Medicaid, Medicare, Disability) and/or refers to appropriate community-based resources provides education and coaching to improve overall self-management, health, and wellness monitors chronic health conditions to achieve optimal self-management Basic Qualifications Experience Minimum two (2) years of experience in case management or three (3) years of clinical experience are required For Virginia Medicaid (Cardinal Care Priority Population) Minimum one (1) year of experience working directly with individuals who meet the following criteria:

• Individuals involved with Child Protective Services, foster care, and/or former foster youth
• Individuals with Substance Use Disorder
• Youth with a mental health diagnosis

Education Associate degree in nursing required. License, Certification, Registration This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional credentials from secondary work state(s) are required post-hire. Registered Nurse License (Maryland) within 6 months of hire AND Registered Nurse License (Virginia) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire Registered Nurse License (District of Columbia) within 6 months of hire Additional Requirements Must have reliable transportation and be able to complete in-person assessments in the home and community (for anyone hired after April 1, 2025) Exceptional oral and written communication skills to interact with diverse members and providers and present care plan Exceptional listening skills to assess needs and identify problems Cultural humility to appreciate unique perspectives, backgrounds, and differences Preferred Qualifications Case Manager Certificate (CCM) preferred Pediatrics: Minimum one (1) year of recent experience with pediatric/adolescent population preferred Perinatal: Minimum one (1) year of recent experience with recent labor and delivery of predominately high-risk obstetrics or perinatal population preferred Renal: Minimum one (1) year of recent experience with nephrology or renal population preferred Bachelor’s degree preferred Virginia Medicaid requires one year experience working directly with individuals in Cardinal Care Priority populations #J-18808-Ljbffr Kaiser Permanente