Concierge/Guest Services Specialist

Job Description

Job Description

Concierge Attendant

As a Concierge Attendant , you’ll serve as a knowledgeable and welcoming point of contact for guests, providing personalized recommendations, arranging reservations, and assisting with special requests. Your goal is to enhance the guest experience through exceptional service, attention to detail, and local expertise. This role is perfect for someone who is personable, resourceful, and passionate about hospitality.

Schedule: 10am-6pm

Varies on Sundays, 8am- 4pm or 10am-6pm

Key Responsibilities

• You will be the knowledgeable and friendly guide for our hotel guests, helping them make the most of their stay by providing personalized recommendations and assistance.
• Your daily tasks will include offering information on local attractions, making reservations, and assisting with travel arrangements.
• You will report to the Concierge Supervisor or Front Office Manager.
• A career as a concierge attendant can lead to opportunities in various roles within the hospitality industry, such as concierge supervisor, guest services manager, or even a management position in hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have

• A combination of education and experience

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

This position may require a varied schedule, including evenings, nights, weekends, and holidays.  Please share your scheduling needs.

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling 
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny , and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG  is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.