Systems Administrator

RAW Nutrition & BUM Energy is looking for a hands-on Technology Administrator to be the front line of support for our team and a key contributor as we continue building out our technology infrastructure. Working directly with the Director of Technology, you will own day-to-day helpdesk operations, manage the full employee onboarding and offboarding lifecycle, and keep our device fleet provisioned, imaged, and secure across both Windows and Mac environments. This is a high-impact role for someone who thrives in a fast-paced, high-growth environment, takes initiative without waiting to be asked, and wants to help shape systems and processes from the ground up rather than simply maintain them. Key Responsibilities Helpdesk support: Serve as the first point of contact for the team's technology helpdesk, triaging, resolving, and escalating tickets with strong follow-through and clear communication. Onboarding and offboarding: Manage the complete employee lifecycle, including account creation, access provisioning, equipment setup, and clean offboarding with full deprovisioning of accounts and devices. Equipment provisioning and imaging: Procure, configure, image, and deploy laptops and peripherals so that every new hire is fully equipped and productive on day one. Device and endpoint management: Enroll, configure, and maintain devices through MDM across both Windows and Mac, enforcing security baselines, policies, and compliance standards. Microsoft 365 administration: Administer users, licenses, groups, and shared resources in the Microsoft 365 Admin Center, supporting Exchange, Teams, SharePoint, and identity. Remote monitoring and management: Use RMM tooling to monitor endpoint health, push updates and patches, and remediate issues proactively before they affect users. Cybersecurity support: Support the maintenance of the company's cybersecurity posture by leveraging the organization's security stack to monitor, detect, and respond to threats, and to keep endpoints protected and compliant. Infrastructure contribution: Partner with the Director of Technology on infrastructure projects, documentation, standards, and process improvements that scale with the business. Documentation and asset management: Maintain accurate asset, license, and documentation records, and identify recurring issues to drive long-term fixes. Required Skills and Experience Proven experience in a helpdesk, desktop support, or technology administration role, ideally in a fast-moving environment. Hands‑on experience with MDM for both Windows and Mac (such as Intune, Jamf, or equivalent platforms). Working familiarity with the Microsoft 365 Admin Center, including user, license, and identity management. Experience with RMM platforms for monitoring, patching, and remote remediation. Solid foundation in device imaging, provisioning, and endpoint security practices. A proactive, ownership‑driven mindset with the ability to manage competing priorities and move quickly. Clear, friendly communication skills and a service‑oriented approach to supporting colleagues. Preferred Qualifications Familiarity with identity and access management through Entra ID and SSO. Exposure to endpoint security tooling and basic networking concepts. Experience supporting onboarding and offboarding integrated with an HRIS platform. Relevant certifications (such as CompTIA A+, Microsoft, or Apple) are a plus. What Success Looks Like In this role, you will be measured by how effectively you support our team through the helpdesk, with responsive, reliable, and friendly resolution that keeps everyone productive. Success also looks like smooth and consistent onboarding and offboarding experiences, a well‑managed and secure device fleet, and meaningful contributions to the systems and processes that power RAW Nutrition's technology function as it grows. #J-18808-Ljbffr