Field Service Technician

Visual Sound Inc Field Service Technician ABOUT THE ORGANIZATION It takes a special company to stand out in today’s highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical “know how.” Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes. DESCRIPTION Visual Sound is seeking a Field Service Technician for our Baltimore, MD office. The Field Service Technician plays a critical role in ensuring optimal performance of audio-visual integration systems. This position involves hands‑on installation, testing, troubleshooting integrated systems, repairing components, quality control, and preventative maintenance of AV equipment on client sites. The Field Service Technician acts as a pivotal link between technical expertise and customer satisfaction by providing on‑site repairs, technical training, and exceptional support to our client base. Responsibilities Provide on‑site and preventative service calls to customer job sites. Troubleshoot complex audio, video, and control systems (includes replacing and/or repairing LCD/DLP/CRT projection systems, video/audio systems control and switchers). Arrange for product returns and/or exchanges with the service coordinator. Install, modify, and test integrated systems (includes selecting, setup, and operation of standard test equipment) and interfacing between Project Manager & client. Provide technical assistance to other departments and staff, as needed. Provide technical phone support (e.g., answer questions, troubleshoot suggestions) to customers and internal staff. Provide Service Coordinators with assigned case numbers and close‑out paperwork / information in a timely manner. Demonstrate product and system capabilities to all levels of clients, including one‑on‑one situations. Provide all documentation in a timely manner (e.g., material and labor reports, preventative maintenance reports, expense reports, job costing records, time sheets, etc). Develop and promote the company’s presence as a service provider in the assigned market. Establish and support customers utilizing personal selling skills and contacts. Perform other activities and responsibilities as directed by management. POSITION REQUIREMENTS At least 3+ years of related experience servicing audiovisual systems Basic knowledge of industry software such as AMX, Crestron and DSP setup Experience with Sony, Barco, NEC, AMX and other common AV manufacturers Experience with Cisco / Extron Switchers. Ability to work in fast‑paced environments and wear multiple hats at once Outstanding customer service ability and strong communication skills (both verbal and written) Ability to read and comprehend blueprints, schematics, and training manuals Ability to operate multi‑meter, oscilloscope and other related industry and test equipment Computer literate (e.g., Windows, MS Word, MS Excel, and scheduling programs) Detail oriented and self‑sufficient with excellent time management skills Strong problem solving and troubleshooting abilities Ability to lift 50+ pounds LOCATION Visual Sound - Baltimore EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr