RIM Food Server - Full Time

Job Title

Essential Duties and Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Take beverage and food orders from restaurant guests and input orders into POS system.
• Deliver orders following required standards for the position.
• Prepare tableside items as requested by customer; anticipate guest's needs.
• Complete all side work including but not limited to: wiping down stations, re-stocking supplies, polish silverware, buff glasses, set-up service cart, etc. in order to prepare tables and stations. Breakdown stations, carts and tables at close of restaurant.
• Explain menu to the guests and answer any questions they may have.
• Always check on quality of food and service to ensure excellent guest service.
• Provide timely table maintenance to ensure an inviting dining experience for guests.
• Assist the busser/runner with any required tasks, including table setup, pre-bussing, delivering food, etc.
• Assist the management and host team to set and rearrange the dining area to accommodate larger groups and assist with special events taking place at the restaurant.
• Adhere to company established SOPs in regards to paperwork, cash, and auditing.
• Assist Manager on duty in leading outlet and be an extension of management when one is not present.
• Assist the department in implementing new strategies, policies and procedures.
• Help provide clear communication and direction keeping team members informed and educated on current department and company initiatives.
• Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
• Promptly correct and help other team members with technical issues and support staff on POS. Ensure team members are following all points of service.
• Ensure the outlet and surrounding areas meet department standards and are suitable for guest use. This includes managing all opening, daily, and closing procedures.
• Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
• Execute training programs for new and existing team members with outlet manager and training and technology manager.
• Help the manager with inventory and order sheet. Implement and track side work.
• Communicate on any menu modifications and POS errors.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

Knowledge of and ability to identify menu products. Superior knowledge of applicable laws and regulations in regards to alcohol service. Must be able to work in a team environment. Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilizing ice machines. Knowledge of the dish room, including separating silverware, dishes & glassware appropriately. Candidate must be able to communicate in English, both in written and oral form. Ability of simple reading, math, writing and task completion skills is required. Must have the following skills: compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. Must be a minimum of 21 years of age.

Certificates and Licenses

Must obtain and maintain appropriate licensing with the Alcohol Awareness Card.

Education and/or Experience

Previous restaurant server experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Must have completed introductory period as a GSR restaurant food server.

Physical Demands

While performing the duties of this job, the team member is constantly standing, walking, and frequently reaching overhead, bending over, kneeling, and balancing during the duration of their shift. Must be able to push/pull and lift/carry 50lbs or less frequently. The team member will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions. Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices. The noise level in the work environment is usually moderate. Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.